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Registration Traveler - PRN - Sports Medicine at Ivy Walk (Smyrna)

Work Schedule/Days:  Day / Monday - Friday
Employment Type:  PRN
Requisition #:  30574

JOB SUMMARY

Communicates with patients, families, physicians, quality review, clinical staff, and insurance companies to obtain information and insurance verification to ensure quality patient care and payment of hospital accounts. Collaborates with Appeals department to overturn claims denials. Provides other registration, clerical, and billing support as required, e.g., scheduling, chart creation, and charge entry.  

EDUCATION

  • High school diploma or equivalent

CERTIFICATION SUMMARY

  • No professional certifications required

EXPERIENCE*

  • No minimum experience required

PREFERRED QUALIFICATIONS*

  • College degree
  • 1 year of experience in registration
  • Certified Patient Account Representative (CPAR)
  • Knowledge and utilization of patient registration systems, insurance verification systems, and/or  Medicaid portals

KNOWLEDGE SKILLS & ABILITIES*

  • Understanding of and familiarity with medical terminology
  • Must be able to type 45 words per minute
  • Basic knowledge of Microsoft Windows and Word
  • Must be able to successfully pass the Basic Windows Skill Assessment at 80% or higher rating
  • Strong verbal/written communication skills
  • Demonstrated arithmetic and word mathematical problem-solving skills
  • Proven ability to multitask and must be willing to work a flexible schedule
  • Ability to travel as needed to support multiple locations or different departments
  • Uphold highest level of customer service while covering any location

JOB RESPONSIBILITIES*

  1. Interviews patients and families to obtain complete and accurate demographic and financial information.
  2. Ensures all necessary questionnaires and forms are completed according to pre-determined requirements by government or regulatory agencies.
  3. Enters data into system for registration, billing, patient tracking, charge capture, and reconciliation in a fast, efficient way to minimize patient wait times.
  4. Confirms insurance coverage and obtains authorizations if applicable.
  5. Explains regulatory financial requirements to patient or responsible party and collects/posts deposits or deductible amounts as required (for outside clinics, could also include ensuring that referring physicians have obtained prior insurance authorization as needed and rescheduling appointments if necessary).
  6. Assists Appeals department to provide all related information to overturn claims denial.
  7. Serves as liaison between patient and department staff by informing patients and families of procedures and delays, answering questions, offering assistance, relaying messages, and other services that patients and families may require.
  8. Ensures wait time communication occurs by updating schedulers and patient information tools as appropriate.
  9. Initiates and executes daily medical record maintenance while maintaining patient confidentiality, including creation of patient charts, filing encounter-specific paperwork, maintaining correspondence via mailing/faxing with primary care provider and/or specialists as necessary.
  10. Provides release of medical information as required.
  11. Schedules patient appointments when needed, including referral from faxes, phones, or other instructions and contacts physician offices to resolve discrepancies.
  12. Coordinates all aspects of scheduling, including procedures, provider visits, and use of resources.
  13. May initiate and perform administrative duties to ensure efficient daily business operations, including participating in office/department opening and closing procedures, assisting with maintaining, ordering, and restocking front office supplies, and receiving and distributing mail.
  14. Participates in meetings and may serve on committees representing department, including multidisciplinary quality and service improvement teams.
  15. Prescreens doctor’s orders (scripts) received for new patient to ensure completeness/appropriateness of scheduled appointment (clinic setting).
  16. May prepare case review materials for court preparation for forensic interviewers and providers (clinic setting/Center for Safe and Healthy Children).
  17. Coordinates subpoena process between court system, Child Protection Center, and Legal department and facilitates billing process for expert testimony in court cases (clinic setting/Center for Safe and Healthy Children).

SYSTEM RESPONSIBILITIES*

Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.

 

Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.

 

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

PHYSICAL DEMANDS*

Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance

Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)

Climbing - Occasionally (activity or condition exists up to 1/3 of time)

Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.

Lifting - Occasionally (activity or condition exists up to 1/3 of time)

Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time)

Sitting - Frequently (activity or condition exists from 1/3 to 2/3 of time)

Standing - Occasionally (activity or condition exists up to 1/3 of time)

Walking - Occasionally (activity or condition exists up to 1/3 of time)

WORKING CONDITIONS*

Some potential for exposure to blood and body fluids

 

About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 28 neighborhood locations and a total of 638 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 70 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been ranked on Fortune magazine’s list of “100 Best Companies to Work For” for thirteen consecutive years and named one of the “100 Best Companies” by Working Mother magazine. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Location:  Children's at Ivy Walk  -  1675 Cumberland Park, Smyrna, GA  30080
Function:  Revenue Cycle - Patient Financial Services


Nearest Major Market: Atlanta

Job Segment: Medical, Sports Medicine, Clerical, Medicaid, Pediatric, Healthcare, Administrative