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Urgent Care / Primary Care Assistant Operations Manager

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Date: Aug 30, 2017

Location: Duluth, GA, US, 30096

Company: Children's Healthcare of Atlanta

Requisition #:  18684     
Name of Location:   Children's at Satellite Boulevard
Work Schedule:  Variable
Employment Type:  Full-Time
Work Days:  Monday - Friday; Variable 

JOB SUMMARY

Plans, administers, and coordinates all operations in order to achieve and maintain clinical quality and patient/family customer service satisfaction and safety in outpatient settings only. 

EDUCATION

  • High school diploma

CERTIFICATION SUMMARY

  • No professional certifications required

EXPERIENCE*

  • 4 years of experience in business operations
  • 2 years of experience in supervision or management

PREFERRED QUALIFICATIONS*

  • Bachelor’s degree in Business
  • Healthcare experience
  • Knowledge of medical terminology may be preferred for some areas

KNOWLEDGE SKILLS & ABILITIES*

  • Strong customer service focus
  • Excellent written, verbal, and time management skills
  • Independent judgment to plan, prioritize, and organize a diversified workload with attention to detail
  • Personal computer skills, including Microsoft Word, PowerPoint, Excel, and other Windows-based applications
  • Must be able to successfully pass the Basic Windows Skill Assessment at 80% or higher rating within 30 days of employment (required in clinical areas)

JOB RESPONSIBILITIES*

  1. Partners with Assistant Nurse Manager to oversee daily operations of the location, ensuring that staff and processes are in place to meet the needs of patients and the financial, customer service, and quality goals of the location.
  2. Monitors quality, productivity, and efficiency of each operational area, recommends corrective actions as needed, and oversees implementation under guidance of practice manager or Manager, Clinical Operations.
  3. Resolves all staff/provider and/or patient and family concerns during operating hours.
  4. Manages registration, charge entry, and denial related functions (revenue cycle) and works with physician practice Business Operations Coordinator and/or Practice Manager to ensure timely revenue cycle function.
  5. Maintains positive working relationships with all physicians and acts as a liaison/resource between practice and system services offered within facility.
  6. Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
  7. Mentor team members to encourage personal and professional growth.
  8. Encourage ongoing skill development by providing opportunities for continued education.

SYSTEM RESPONSIBILITIES*

Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.

 

Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.

 

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

PHYSICAL DEMANDS*

Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance

Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)

Climbing - Occasionally (activity or condition exists up to 1/3 of time)

Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.

Lifting - Occasionally (activity or condition exists up to 1/3 of time)

Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time)

Sitting - Frequently (activity or condition exists from 1/3 to 2/3 of time)

Standing - Frequently (activity or condition exists from 1/3 to 2/3 of time)

Walking - Occasionally (activity or condition exists up to 1/3 of time)

WORKING CONDITIONS*

Some potential for exposure to blood and body fluids

 

 

Location Address:  2660 Satellite Boulevard, Duluth, GA  30096
Function:  Nursing - Nursing - Management

 

Overview:

Children’s Healthcare of Atlanta has been 100 percent dedicated to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 27 neighborhood locations and a total of 622 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been ranked on Fortune magazine’s list of “100 Best Companies to Work For” for twelve consecutive years and named one of the “100 Best Companies” by Working Mother magazine. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of being Dedicated to All Better and impact the lives of hundreds of thousands of patients and their families each year.


Nearest Major Market: Atlanta

Job Segment: Medical, Manager, Urgent Care, Pediatric, Nurse Management, Healthcare, Management