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Infrastructure Ops Team Lead

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Date: Sep 6, 2017

Location: Duluth, GA, US, 30096

Company: Children's Healthcare of Atlanta

Requisition #:  18092     
Name of Location:   Data Center
Work Schedule:  Day
Employment Type:  Full-Time
Work Days:  Monday - Friday 


Provides application, implementation, technology consultation, and infrastructure operational support to Children's Healthcare of Atlanta user community. Handles design, implementation, ongoing maintenance, and sustainability for assigned system.


  • Bachelor’s degree in Management Information Systems, Information Systems, related field, or equivalent technical training and experience


  • Microsoft Certified Solutions Expert (MCSE), VMware Certified Professional (VCP), or Cisco Certified Network Associate (CCNA)


  • 2 years of experience in leadership as an engineer in a large, enterprise network
  • Experience managing multiple, concurrent projects and support initiatives in a dynamic environment subject to impromptu changes in schedules and priorities
  • Experience in advanced enterprise backup technologies
  • Experience in EMC SAN environments
  • Experience in managing a high availability/disaster recovery infrastructure
  • Experience in managing a large Active Directory and Microsoft Exchange environment
  • Experience in a highly virtualized and converged compute environments


  • Bachelor's degree
  • Experience in an ITIL services framework
  • Experience in EMC Data Protection Suite


  • Well-developed organizational, written communication, and analytical skills
  • Strong interpersonal skills to interact positively and productively with teams across organizational lines, including administrative/executive staff and patient care systems users
  • Proven organizational, problem-solving, analytical, prioritization, project management, customer service, support, and time management skills
  • Strong written and verbal communication skills
  • Proven ability to develop and maintain good working relationships and interact positively and productively with teams across organizational and departmental lines
  • Fundamental understanding of technical environments to create and document processes and procedures
  • Ability to translate business requirements into network requirements and collaboratively work with other technical teams to deliver an overall solution
  • Available 24/7 for issues and problem escalations


  1. Installs, configures, maintains, supports, and secures the server compute and shared storage environment.
  2. Identifies network problems, isolates root causes, and initiates corrective action.
  3. Determines priority of action and additional resources required based on severity of service interruption.
  4. Ensures network compute and storage systems are compliant with internal and regulatory policies.
  5. Provides technical analysis to all customers to isolate issues and develop strategies to restore or activate services.
  6. Participates in collaboration in a team environment, interacting with VoIP Engineers, Citrix Administrators, Linux/Unix Engineers, and Database Administrators regarding ongoing network activities and projects.
  7. Ascertains compliance with security, safety, and environmental guidelines.
  8. Generates reports on network performance, troubleshooting results, and routine maintenance of network elements.
  9. Assigns and monitors resources participating in internal and external projects. 
  10. Participates in advanced network project tasks with internal and external clients. 
  11. Provides mentorship to entry/lower-level team members.
  12. Manages projects and  teams effectively.
  13. Acts as subject matter expert in infrastructure operations technologies, e.g., Microsoft Active Directory/Exchange, email archiving, backups, storage, compute, convergence, disaster recovery, interconnects, DNS/DHCP/IPAM, DCLM, data center management, virtualization, patching, virus protection, certificate management.
  14. Defines and implements server management applications and proactively monitors.
  15. Functions as technical support project liaison, ensuring effective transition from project pre-implementation to go-live to day-to-day support.
  16. Reviews support processes, policies, and procedures to ensure proper technical support communication, documentation, and training.
  17. Provides ad hoc third-tier support escalation for other on-call support staff.
  18. Coordinates programming, project, and capital requests with appropriate Information Systems & Technology teams.
  19. Ensures Epic policies and procedures are adhered to and all changes are controlled.
  20. Takes lead role in working with management to research and propose application support strategies/goals and proactively supports efforts that ensure delivery of solutions that appropriately balance safe patient care, appropriate access, compliance requirements, and reasonable information security.
  21. Plans, directs, and manages daily information technology operations across multiple non-production and production infrastructure technologies/systems and gatekeeping through the change management process.
  22. Participates in after-hours support as part of on-call rotation.
  23. Participates in P1 leadership escalation management when requested.
  24. Assist Supervisor and/or Manager with development of staff by: being available to teammates, acting as a resource to help complete complicated/complex tasks, providing on the job training to team, and seeking out opportunities to become actively involved in staff workflow and development.
  25. Provide Supervisor and/or Manager feedback on staff performance, educational needs, and workflow status.


Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.


Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.


Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance

Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)

Climbing - Not Present

Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.

Lifting - Occasionally (activity or condition exists up to 1/3 of time)

Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time)

Sitting - Frequently (activity or condition exists from 1/3 to 2/3 of time)

Standing - Occasionally (activity or condition exists up to 1/3 of time)

Walking - Occasionally (activity or condition exists up to 1/3 of time)


No potential for exposure to blood and body fluids



Location Address:  2640 Satellite Boulevard, Duluth, GA  30096
Function:  Information Technology - Architecture & Design



Children’s Healthcare of Atlanta has been 100 percent dedicated to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 27 neighborhood locations and a total of 622 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been ranked on Fortune magazine’s list of “100 Best Companies to Work For” for twelve consecutive years and named one of the “100 Best Companies” by Working Mother magazine. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of being Dedicated to All Better and impact the lives of hundreds of thousands of patients and their families each year.

Nearest Major Market: Atlanta

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