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Epic Client Server/Citrix Admin

Location:  Data Center 
Requisition #:  34046


Children's Healthcare of Atlanta is hiring an Epic Client Server/Citrix Administrator (ECSA) to join our permanent team.  The Epic/Citrix Admin position is responsible for implementing, administering, proactive monitoring, maintaining and enhancing the Microsoft Windows server infrastructure which support day-to-day operations of critical Epic application environments serving Production, Non-production, Reporting, Training and Disaster Recovery to ensure the highest degree of systems performance and availability.


•    High School degree required or equivalent


•    Epic ECSA101 required
•    Epic ECSA 102 reqiored
•    Microsoft Certified Professional (MCP) certification in a Windows server operating system required
•    Citrix Certified Administrator (CCA) required


•    5 to 8 years related experience including 3 years’ experience in a desktop support or direct support helpdesk position 
•    5 years’ experience in application delivery services including Hypervisors (VMWare 5.X, 6.X), Windows Operating Systems, Citrix XenApp 6.X, 7.X, Applications, and Patch Management


•    Epic ECSA110, MyChart, MyChart Mobile, and EpicCare-Link, ECSA115
•    Associates degree in Software Engineering or Computer Science
•    Experience with network administration using Active Directory Group Policy Objects as well as systems administration
•    CCAA
•    2+ years of experience in healthcare setting
•    Epic ECSA101, 102 and 105
•    Epic ECSM


•    Demonstrate well-developed organizational, written communication and analytical skills
•    Strong interpersonal skills to interact positively and productively with teams across organizational lines, including administrative, executive staff and patient care systems users
•    Must be able to function in a dynamic environment subject to impromptu changes in schedules and priorities


1.    Installs, configures, administers, manages, monitors, troubleshoots and optimizes Epic ECSA Components: BCA-PC, BCA-Web, Cantu, Care-EveryWhere, Care-Link, ECSA Tools, FIPS, Haiku, HyperSpace, HyperSpace-Web, Interconnect, Kuiper, MyChart, MyChart Mobile, PrintService, Relay, Rover, SOAPProxy, Store-Forward, SystemPulse, and WebBlob.
2.    Provides application installation and troubleshooting of Citrix XenApp suite of products, such as provisioning server, desktop delivery control, virtual desktop images/target devices.
3.    Provides extensive troubleshooting in installation and configuration of Windows Operating Systems; Disk Configuration and Installation and Configuration of Active Directory Group Policy; Systems Back-up and Recovery; Windows Performance Tuning and Windows Server troubleshooting.
4.    Responsible for implementation of Citrix environment GPOs.
5.    Develops and maintains O&S Standard Operating Procedures for XenApp environment.
6.    Evaluates hardware and software, including peripheral, output, and related equipment.
7.    Participates in the development and implementation of Citrix-related operational procedures and standards.
8.    Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance.
9.    Develops and implements testing strategies and document results.
10.    Troubleshoots and resolves complex problems.
11.    Maintains current knowledge of relevant hardware and software applications as assigned.
12.    Manages XenApp desktop image builds and maintenance with proper change management.
13.    Provides support for Citrix printing.
14.    Deploys Citrix VM’s as needed.
15.    Manages, supports and optimizes desktop management and delivery applications/software.
16.    Maintains a highly available and disaster recovery configuration including monthly testing.
17.    Maintains and standardizes Citrix images.
18.    Patches environments monthly meeting department goals.
19.    Builds, implements and supports virtual desktop infrastructures meeting organization standards.
20.    Monitors Citrix farm resources and take actions as needed.
21.    Participates in special projects as required.
22.    Performs other duties and responsibilities as required.
23.    Keeps current with relevant technologies that apply to their day to day job.


Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system. 

Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

Ability to lift up to 40 lbs independently and greater than 40 lbs with assistance
Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)
Climbing - Not Present
Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.
Lifting - Occasionally (activity or condition exists up to 1/3 of time)
Sitting - Frequently (activity or condition exists from 1/3 to 2/3 of time)
Standing - Frequently (activity or condition exists from 1/3 to 2/3 of time)
Walking - Not Present
No potential for exposure to blood and body fluids


About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 27 neighborhood locations and a total of 638 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 70 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been ranked on Fortune magazine’s list of “100 Best Companies to Work For” for fourteen consecutive years and named one of the “100 Best Companies” by Working Mother magazine. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Address:  2640 Satellite Boulevard, Duluth, GA  30096
Function:  Information Technology - Architecture & Design

Nearest Major Market: Atlanta

Job Segment: EMR, Patient Care, Administrative Assistant, Computer Science, System Administrator, Healthcare, Administrative, Technology