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Bilingual Medical Assistant 2- Full Time- MercyCare 1

Work Schedule/Days:  Variable / Monday - Friday
Employment Type:  Full-Time
Location:  MercyCare 
Requisition #:  36519



Supports all disciplines within department to provide indirect and direct patient care activities. Proactively supports efforts that result in delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta. Can perform expanded scope of assigned tasks under supervision of a physician, advanced practice registered nurse, or physician assistant. To utilize this job description, the practice must be designated as a non-provider based (not a hospital services such as outpatient clinics), physician practice site utilizing the “medical model” of care delivery. This is where patient assessment, plan of care, and discharge plan are performed by a physician, NP, or PA.  Under this model, the Medical Assistant 2 assists the licensed professional practitioners (MD/PA/NP) in providing prescribed care or treatment to the patient. The site also cannot have a registered nurse (RN) care delivery model.

  • High school diploma or equivalent and successful completion of a medical assistant training program from an accredited school or a formal medical services training program of the United States Armed Forces or a practical, diploma, associate, or baccalaureate nursing program
  • Certified Medical Assistant (CMA) from American Association of Medical Assistants or Registered Medical Assistant (RMA) from American Medical Technologists or Certified Clinical Medical Assistant (CCMA) from National Healthcareer Association or National Certified Medical Assistant (NCMA) from National Center for Competency Testing
  • Basic Life Support (BLS) within 30 days of employment
  • Pediatric Emergency Assessment, Recognition and Stabilization (PEARS) within 1 year of employment
  • 1 year of experience
  • NA
  • Initial competencies as defined by department must be completed within 3 months of employment
  • Must be able to successfully pass the Basic Windows Skill Assessment at 80% or higher rating within 30 days of employment
  1. Assists in basic delivery of patient care as assigned by licensed professional practitioners, utilizing and integrating age-appropriate standards, knowledge of growth and development, infection control and body substance precautions, patient safety, and body mechanics.
  2. Completes assigned tasks/orders from practitioners.
    • Demonstrates competency in phlebotomy skills, resulting in proper and safe collection of laboratory specimens.
    • Demonstrates competency during intake process, inclusive of accurate vital signs.
    • Demonstrates competency in simple medication administration skills, resulting in safe delivery of oral, subcutaneous, and intramuscular medications/vaccinations.
    • Demonstrates competency in safe delivery of aerosol treatments and spirometry testing.
    • Demonstrates competency in performing radiographs under the direction of a physician.
  3. Utilizes proficient organization and communication skills in prioritizing, delivering, and documenting patient care.
  4. Performs multiple, concurrent tasks in frequently stressful and fast-paced environments while maintaining strong internal and external customer service standards.
  5. Serves as liaison between patients/families and department staff by greeting patients/families, informing families of delays, relaying messages, and offering assistance/other services families may require.
  6. Performs administrative duties to promote efficient operations, including participating in office opening/closing procedures, answering phones, maintaining waiting room/patient diversion materials, restocking complimentary beverages, and updating wait-time boards. 
  7. Demonstrates competencies that incorporate age-specific guidelines, including N = Neonate (less than 30 days), I = Infant (30 days to 1 year), EC = Early Childhood (1-5 years), LC = Late Childhood (5-13 years), A = Adolescent (13-17 years), AD = Adult, and ALL = all ages.

Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.


Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

Ability to lift up to 40 lbs independently and greater than 40 lbs with assistance
Bending/Stooping - Frequently (activity or condition exists from 1/3 to 2/3 of time)
Climbing - Occasionally (activity or condition exists up to 1/3 of time)
Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.
Lifting - Occasionally (activity or condition exists up to 1/3 of time)
Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time)
Sitting - Occasionally (activity or condition exists up to 1/3 of time)
Standing - Constantly (activity or condition exists 2/3 or more of time)
Walking - Constantly (activity or condition exists 2/3 or more of time)
Definite potential for exposure to blood and body fluids


Address:  5134 Peachtree Road, Chamblee, GA  30341 
Function:  Clinical/Nursing Support - Clinical Support

Nearest Major Market: Atlanta

Job Segment: Medical, Medical Technologist, Medical Assistant, Patient Care, Nursing, Healthcare