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VoIP Administrator

Location:  Park West 
Requisition #:  38645


Children's Healthcare of Atlanta is hiring a VoIP Administrator to join our permanent team.  The VoIP Admin installs, configures, maintains, and supports network components and infrastructure according to Information Systems & Technology standards and industry best practices. Serves as part of team responsible for designing, developing, and maintaining a scalable, highly available network architecture that meets business objectives and service level agreements.

  • Associate's degree in Management Information Systems, Information Systems, related field, or equivalent experience
  • No professional certifications required
  • 1 year of experience in a technical support position supporting a Cisco VoIP and Cisco IP contact center environment
  • Experience in designing and implementing dial peers and dial plans
  • Experience in designing and building Cisco CallManager and Unity deployments
  • Experience in Cisco Unified Presence deployments and Cisco Jabber
  • Experience in voice gateways: MGCP, SIP, SCCP, digital PRI/T1, analog FXO/FXS, Cisco Unified Border Element, media resources, SRST
  • Experience in Cisco Unified Contact Center Enterprise and Cisco audio and video conferencing
  • Bachelor's degree
  • 2-5 years of exp as a Cisco Admin (Call Manager, IM and Presence, Unity Connection)
  • CCNA highly preferred
  • 1 year of experience in a healthcare setting
  • Experience in  voicemail system integration to a unified communications environment
  • Solid knowledge of designing and implementing dial peers and dial plan(E.164), Call Handlers, Calling Search Space, Partitions
  • Knowledge of Cisco Unified Communications Manager (12.x)
  • Knowledge of IM and Presence (12.x)
  • Knowledge of Cisco Unity Connection (12.x)
  • Knowledge of Cisco Telepresence and Webex  (Webex, Webex Teams, meetings)
  • Knowledge of Expressway-E and C
  • Knowledge of Hybrid calling and Mobile Remote Access (MRA)
  • Knowledge of voice gateways, e.g., MGCP, SIP, digital PRI/T1, analog FXO/FXS, Cisco Unified Border Element, media resources, SRST
  • Knowledge of Cisco Unified Contact Center Enterprise
  • Strong troubleshooting skills
  • Available 24/7 for issues and problem escalations
  1. Establishes networking environment by installing, configuring, and maintaining network equipment and systems in according with defined standards or best practices.
  2. Maximizes network performance and availability by monitoring resource utilization, trending, and capacity.
  3. Collaborates with network engineers and architects on various open tickets and project work.
  4. Troubleshoots network problems and outages and schedules/implements patches, upgrades, hot fixes, and security configurations.
  5. Secures voice network system by enforcing policies and defining/monitoring access.
  6. Serves as liaison with user departments and vendors to communicate, evaluate, and implement new voice network technologies and systems.
  7. Manages and maintains voice network documentation and equipment inventories.
  8. Participates in daily and after-hours on-call support for network operating needs.
  9. Establishes voice environment by designing system configuration, directing system installation, and defining, documenting, and enforcing system standards.
  10. Maximizes voice performance by monitoring performance, troubleshooting network problems/outages, scheduling upgrades, and collaborating with senior voice staff on voice/network optimization.
  11. Reports/monitors network operational status by gathering/prioritizing information and managing projects.
  12. Provides level 1/2 support and troubleshooting to resolve issues.
  13. Assists in project and technical support of Cisco Unified Communications Manager related technologies, including Call Manager, Cisco Unity, Cisco Unified Presence, Jabber, Cisco Contact Center, E-911, Gateways, SIP and PRI circuits.
  14. Assists unified communications engineering team with maintenance-related upgrades to all VoIP/unified communications systems.
  15. Monitors systems alerts and performance/utilization reporting.
  16. Participates in P1 leadership escalation management when requested.
  17. Travels to remote local sites as needed

Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.


Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance
Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)
Climbing - Not Present
Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.
Lifting - Occasionally (activity or condition exists up to 1/3 of time)
Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time)
Sitting - Frequently (activity or condition exists from 1/3 to 2/3 of time)
Standing - Occasionally (activity or condition exists up to 1/3 of time)
Walking - Occasionally (activity or condition exists up to 1/3 of time)
No potential for exposure to blood and body fluids


About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 27 neighborhood locations and a total of 638 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 70 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been ranked on Fortune magazine’s list of “100 Best Companies to Work For” for fourteen consecutive years and named one of the “100 Best Companies” by Working Mother magazine. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Address:  2800 Century Pkwy NE, Atlanta, GA  30345
Function:  Information Technology - Architecture & Design

Nearest Major Market: Atlanta

Job Segment: Healthcare Administration, Information Systems, Telecom, Telecommunications, Cisco, Healthcare, Technology