Share this Job

Vice President, Technology Services

Work Schedule/Days:  Day / Monday - Friday
Employment Type:  Full-Time
Location:  Support II 
Requisition #:  54821



The Vice President, IS&T Technology Services is responsible for defining and driving the organization's Infrastructure, Business Intelligence/Data Warehouse Technology, Architecture, and End User Experiences Programs in order meet organizational business requirements. The VP, IS&T Technology Services will lead a team responsible for the daily operation of IT technology services programs to ensure cost-effective, secure, highly reliable and dynamic service delivery.  The VP, IS&T Technology Services will collaborate with internal stakeholders, contractors and vendors to ensure compliance with company policies and other regulatory requirements, including technical, administrative, and physical safeguards in accordance with applicable federal and state laws.


• Bachelor’s degree in Computer Science, Management of Information Systems or related field is required.  Masters Degree in a related discipline preferred.


• No professional certifications required, however one or more technical certifications preferred (CCIE, CCNA, AWS Architecture, etc.).


• 10 years of experience across a broad array of network and compute protocols/methodologies, network/systems administration, data warehousing platforms and support and monitoring of endpoints and servers.
• Experience in leading technology programs at an enterprise-level in a large-scale, complex technology environment.


• Master’s degree in an Information Technology related field is preferred.
• 10 years of experience in a combination of technology operations, architecture and planning.
• Knowledge of frameworks such as the Information Technology Infrastructure Library (ITIL), as well as those of the National Institute of Standards and Technology (NIST) and the International Organization for Standardization (ISO).
• Experience in a healthcare setting preferred but not required.


• Ability to drive highly complex, cross-organizational initiatives through the influencing of and negotiation with stakeholders who at times may hold competing points of view.
• Ability to operate effectively in a fast-paced environment with competing and shifting priorities.
• Strong executive presence and communication capabilities, including presentations to boards, senior management, and large team meetings.
• Ability to develop trusted relationships with senior clinical and non-clinical leaders, understand their strategies and objectives, and devise effective and efficient ways to implement technology programs that align to and support those objectives.
• Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate technology-related concepts to technical and nontechnical audiences.
• Proven track record and experience in developing information technology strategies, as well as successfully executing programs that meet the objectives of excellence in a dynamic environment.
• Poise and ability to act calmly and competently in high-pressure, high-stress situations.
• Demonstrated ability to develop, manage and improve a comprehensive information technology program to ensure high reliable, dynamic, and cost-effective services are provided to meet Children’s immediate and long-term needs.
• Knowledge of common information technology frameworks, such as ITIL and IT Service Management (ITSM).
• Excellent analytical skills, the ability to manage multiple, interdisciplinary projects as well as the ability to work well in a demanding, dynamic environment and meet overall objectives.
• High level of personal integrity, as well as the ability to professionally handle confidential matters and an appropriate level of judgment and maturity.


1. Lead and increase capability and effectiveness of Infrastructure, End User Experience, Architecture Planning and Business Intelligence/Data Warehouse teams
2. Develop, manage and improve comprehensive information technology programs to ensure high reliable, dynamic, and cost-effective services are provided to meet organizational requirements.
3. Develop IT technology architecture roadmaps that will identify short and long-term technology requirements needed to meet the organization’s business priorities.
4. Develop, maintain and promote technology policies, standards and guidelines. Ensure that technology decisions and operations comply with contractual obligations, corporate policies and legal and regulatory requirements.
5. Effectively report on the current status of the information security program to the CIO, senior executive team and the Board of Directors and its committees as part of a technology services program.
6. Actively support the information security program, as well as risk assessment process, including the reporting and oversight of treatment efforts to address findings with collaboration of the Children’s Legal and Compliance Departments.
7. Create, communicate and implement a process to manage vendor risk, including assessment and remediation efforts to address such risks that may result from partners, consultants and other service providers.
8. Provide strategic technology guidance and consultation for corporate projects, including the evaluation and recommendation of technical standards.
9. Establish and implement a process for major incident management to effectively identify, respond, remediate and communicate service interruption.
10. Identify, assess and prioritize IT risks to corporate data, systems and operations. Advise relevant stakeholders on the appropriate courses of action to mitigate or eliminate risk.
11. Coordinate the development of implementation plans and procedures to ensure that business-critical services are quickly recovered in the event of a technology service failure. Provide direction, support and in-house consulting in these areas.
12. Effectively manage the information technology services budget and monitor for variances.
13. Facilitate a metrics and reporting framework to effectively report to senior management and Board leadership adequacy and status of the program, facilitate appropriate resource allocation and increase the maturity of technology services programs.
14. Monitor infrastructure, user-experience and business intelligence best-practices, trends and innovations and provide timely evaluations to the CIO and senior leadership.
15. Develop comprehensive plans and roadmaps addressing all core technology domains, including:
a. Strategic technology vendor cost management plans
b. Data sharing and interoperability platform plan
c. Information Management Lifecycle storage plan
d. New Hospital Technology plans
e. Cloud / Agile Capacity capability roadmap
f. Quality of End User Experience plan


Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.

Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.


Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance
Bending/Stooping - Frequently (activity or condition exists from 1/3 to 2/3 of time)
Climbing - Occasionally (activity or condition exists up to 1/3 of time)
Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.
Lifting - Occasionally (activity or condition exists up to 1/3 of time)
Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time)
Sitting - Constantly (activity or condition exists 2/3 or more of time)
Standing - Occasionally (activity or condition exists up to 1/3 of time)
Walking - Occasionally (activity or condition exists up to 1/3 of time)
Some potential for exposure to blood and body fluids


Address:  1575 Northeast Expressway, Bldg 2, Atlanta, GA  30329 
Function:  Leadership/Management - Executive

Nearest Major Market: Atlanta

Job Segment: Executive, VP, Consulting, Cisco, Information Systems, Management, Technology