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Support Center Assistant

Work Schedule/Days:  Day / Monday - Friday
Employment Type:  Full-Time
Location:  Support I 
Requisition #:  67401



Provides administrative, logistical, and customer support to Human Resources and The Support Center Atrium and Conference Center.


• High school diploma or equivalent


• No professional certifications required


• Experience in supporting in an administrative capacity


• Post-secondary education
• 2 years of experience in an administrative role


• Excellent grammar, vocabulary, and communication/speaking ability
• Superior customer service and problem-solving skills
• Strong administrative skills including typing 45 words per minute, Microsoft Outlook, and proficient in utilizing Microsoft Suite tools


1. Schedules/approves all bookable conference space in the Conference Center.
2. Communicates conference room request status clearly and in a timely fashion to internal and external customers.
3. Makes best effort to resolve room request conflicts and offer suggestions for alternate meeting locations/options.
4. Owns reservation request process and system..
5. Runs administrator reports and participates in efforts to improve Conference Center processes, space usage, and policies based on data.
6. Provides onsite support for internal and external facilitators and presenters.
7. Greets and directs Conference Center customers/visitors and answers questions.
8. Directs questions about catering and audio/video equipment to appropriate contacts.
9. Ensures Conference Center schedule, rooms, amenities, equipment, and supplies are operational and available, and troubleshoots audio/video issues when needed.
10. Manages all areas of the Atrium and Support I lobby, including organization and presentation.
11. Directs calls, visitors, and deliveries to the appropriate recipient.
12. Checks and signs off on all new hire paperwork delivered to Recruitment.
13. Creates badges for employees, contractors, and visitors (as backup for Security).


Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.


Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance
Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)
Climbing - Not Present
Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.
Lifting - Occasionally (activity or condition exists up to 1/3 of time)
Pushing/Pulling - Not Present
Sitting - Frequently (activity or condition exists from 1/3 to 2/3 of time)
Standing - Occasionally (activity or condition exists up to 1/3 of time)
Walking - Occasionally (activity or condition exists up to 1/3 of time)


No potential for exposure to blood and body fluids


About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials.  We offer a comprehensive compensation and benefit package that supports our mission, vision and values.  We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Address:  1575 Northeast Expressway, Bldg 1, Atlanta, GA  30329
Function:  Human Resources - Human Resources

Nearest Major Market: Atlanta

Job Segment: Pediatric, Healthcare