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Sr. ERP Technical Administrator

Location:  Park West 
Requisition #:  35241


Children's Healthcare of Atlanta is hiring a Sr. ERP Technical Admin to join our permanent team.  The Sr. ERP Technical Administrator provides leadship and mentorship to the current team and provides application and implementation support, technology consultation, and operational support to the Children's Healthcare of Atlanta user community. Ensures efficient and effective functioning and management of the Lawson/Infor system and provides technical support in the identification and resolution of problems. Designs and configures the Lawson/Infor system in the best manner possible to meet customer and organizational needs. Advises and mentors Lawson/Infor technical administrators by providing expert knowledge. Proactively supports efforts and services which ensure integrity of data within the department and delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.

  • Bachelor's degree in Computer Information Systems or related field or equivalent experience
  • No professional certifications required
  • 5 years of experience ERP technical administration using industry standards
  • Experience in managing multiple projects and/or support initiatives concurrently and managing project activities
  • Experience with SQL, JavaScript, and HTML/XML programming
  • Experience with 4GL, Infor Environment utilities, Infor Security, SQL, Process Flow, IBM WebSphere, IBM HTTP Server, Portal, Employee Self-Service, Manager Self-Service, and Infor Unix administration and maintenance
  • Proficient in IBM AIX operating system and Oracle database for supporting Infor
  • 2 years of experience in healthcare information technology
  • Experience implementing an ERP system
  • Ability to code/maintain programs, reports, and interfaces
  • Well-developed and proven organizational, problem-solving, analytical, prioritization, project management, customer service, support, and time management skills
  • Ability to develop and maintain good working relationships and interact positively and productively with teams across organizational and departmental lines, including administrative and executive staff
  • Must be able to function in a dynamic environment subject to impromptu changes in schedules and priorities
  • Must have strong documentation skills to document customization specifications, interface specifications, system configuration, and standard operational procedures
  1. Manages and performs Infor Unix administration duties and supports core functions of Infor systems (e.g., Finance, Human Resources, Payroll, Supply Chain).
  2. Manages and participates in installation of patches/cyclicals/upgrades to Infor environments and applications.
  3. Maintains technical maintenance calendar of events for Infor applications/environments, operating system, and database versions.
  4. Maintains/supports Windows server based applications, e.g., Infor Business Intelligence and Mobile Supply Chain Management.
  5. Develops/maintains/supports customizations and interfaces with Infor and associated business applications.
  6. Provides strategic oversight and leadership in planning/performing operational and capital technical activities.
  7. Provides leadership and guidance to Infor technical administrators.
  8. Reviews support processes, policies, and procedures to ensure proper communication, documentation, and training for technical administrators.
  9. Functions as technical support project liaison, ensuring effective transition from project initiation to routine support post-live.
  10. Ensures proper monitoring/maintenance of file systems, directories, log files, print files, and work files.
  11. Ensures change management processes and procedures are followed.
  12. Provides Infor technical expertise and guidance to other staff that supports Oracle.
  13. Provides support for Windows servers, UNIX systems and interfaces.
  14. Troubleshoots issues and communicates effectively with Infor support when needed.
  15. Communicates complicated technical concepts to non-technical customers.
  16. Creates and maintains technical policies and procedures for Infor patch management with management approval.
  17. Provides 24/7 support as needed.

Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.


Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance
Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)
Climbing - Not Present
Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.
Lifting - Occasionally (activity or condition exists up to 1/3 of time)
Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time)
Sitting - Frequently (activity or condition exists from 1/3 to 2/3 of time)
Standing - Occasionally (activity or condition exists up to 1/3 of time)
Walking - Occasionally (activity or condition exists up to 1/3 of time)
No potential for exposure to blood and body fluids


About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 27 neighborhood locations and a total of 638 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 70 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been ranked on Fortune magazine’s list of “100 Best Companies to Work For” for fourteen consecutive years and named one of the “100 Best Companies” by Working Mother magazine. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Address:  2800 Century Pkwy NE, Atlanta, GA  30345
Function:  Information Technology - Business Partnering

Nearest Major Market: Atlanta

Job Segment: Healthcare Administration, ERP, Developer, Information Systems, Patient Care, Healthcare, Technology