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Senior Director, Physician Practice Operations

Work Schedule/Days:  Day / Monday - Friday
Employment Type:  Full-Time
Location:  Support I 
Requisition #:  67244



The Senior Director, Physician Practice Operations is responsible for providing leadership and direction to the overall operations of multiple inpatient and medical pediatric specialty physician practices in partnership with the Chief of Medicine - Scottish Rite and Egleston Medical Directors and Practice Directors/Division Chiefs.


This role has oversight of Children’s Physician Practices including Gastroenterology/Hepatology, Nephrology, Rheumatology, Physiatry, Consult Psych, Critical Care Medicine, Nephrology, Neonatology, Pathology, Hospitalists, Judson Hawk, Genetics, Medically Complex Subspecialties, Strong for Life, Endocrinology/Infectious Disease, PACS, Pulmonology and Aerodigestive.


This leader works collaborates with physician and administrators across the system to drive operational improvements and excellence with a focus on people management and engagement, quality and patient safety, patient experience, and financial performance.


  1. Identify, design, and activate operational improvements and practices, including, but not limited to:
    • Ensure access standards and processes are aligned across assigned Physician Practices  to ensure care is delivered timely by Children’s physicians, providers, and teams in all facilities.
    • Proactively monitors clinical coverage models to ensure staffing flexes to patient demand.
    • Identify and implement ways to achieve and/or exceed patient experience.
    • Review productivity benchmark analysis for physicians and APPs (Advanced Practice Providers) and make recommendations for optimization in partnership with Campus Medical Directors and Practice Directors/Division Chiefs.
    • Optimize clinic efficiency and clinical workflows (i.e., wait time for a physician/provider, turnaround time for a patient visit).
    • Identify staffing and people development needs for direct and indirect reports.
  2. Responsible for the financial viability of the Children’s Physician Practices as assigned, including, but not limited to:
    • Proactively identify ways to operationalize budgets and maintain a system to ensure progress on budgets is monitored in addition to finalizing any discrepancies/differences of opinion with Physician Leaders/other stakeholders on practice budgets.
    • Prioritize and implement capital expenditures in partnership with Campus Medical Directors and Practice Directors/Division Chiefs.
  3. Oversee implementation of key quality initiatives including USNWR activities in assigned Physician Practices in partnership with Director, Quality, Ambulatory Nursing, and Education.
  4. Partner with Marketing, Outreach and Communications to promote key messages and obtain feedback about assigned Physician Practices including, but not limited to, new physician hires, access improvements, and research efforts.
  5. Develop and monitor practice specific ambulatory distribution plans that ensures adequate coverage for patients in each assigned Physician Practices inclusive of resource and capital needs.
  6. Develop and monitor a plan that proactively ensures compliance for physician/provider coding, space requirements, billing, and other areas that mitigates risk to Children’s.
  7. Serve as a strategic partner to physicians in assigned practices and liaison between physicians and Children’s Administration in hospital and ambulatory locations.
  8. Ensure providers at assigned practices understand their obligations:
    • As specified by their agreements with Children’s;
    • In compliance with Children’s policies and procedures; and
    • In support of Children’s goals.
  9. Facilitate quarterly meetings within clinical and operational leaders in assigned practices in partnership with Campus Medical Directors and Practice Directors/Division Chiefs.
  10. Serve as a resource for special task forces throughout Children’s as needed.


Minimum of ten (10) years of management experience within a multidiscipline physician practice operation in a high acuity ambulatory and hospital setting.


A Master’s degree in Business or Healthcare Administration is required.


  • A track record of leading the organization through complex business improvements. Hands on experience taking a strategy, developing processes, and implementing changes.
  • Strong analytical skills. Proven ability to develop and implement processes that achieve tangible improvement as it relates to patient access, patient throughput, patient experience, and staff retention.
  • Strong command of the principles associated with financial analysis, strategic planning, physician practice operations, and healthcare information systems.
  • Demonstrates skills and aptitude for conflict resolution, problem-solving, staff development and time management.
  • Demonstrates the ability to work consultatively and cooperatively across all levels of the organization.
  • Drives to achieve higher performance by setting challenging goals and making decisions based on sound judgment and business fundamentals. Delegates effectively and demonstrates the ability to accomplish things through mobilizing the team, both enabling others to act with purpose and holding them accountable.
  • Adaptive leader. Able to adapt leadership skills to meet the changing demands of a situation.
  • Demonstrates the ability to develop and communicate a compelling vision for the future and consistently articulates the vision and the implications change will have for team members and the organization.
  • Creates an environment of open communication; understands team members’ skill sets and challenges each, accordingly, thus enabling the team to perform at its best. Holds individuals accountable for their commitments, providing proper tools and instruction for clinical leaders, as well as feedback for continued growth.
  • Proficient in Excel, Word, and PowerPoint.


Personal Characteristics

  • Ability to operate effectively in a fast-paced environment with high expectations to produce results.
  • Exceptional verbal and written communications; strong business acumen; interpersonal skills and strong collaborative nature; team player; consensus builder; and persuasive presenter.
  • History of building and fostering trusting, sustainable relationships. Able to collaborate and partner with other subject matter experts and departmental leaders.
  • Active listener. Seeks to understand the point of view and needs of stakeholders at all levels.
  • Strong negotiation skills. Able to develop win/win solutions for Children’s and external partners.
  • Ability to balance emotional intelligence and business insights when communicating with stakeholders. Possess the depth of experience to know when to persuade vs. negotiate.
  • High level of service orientation—responsive to the needs of key stakeholders.
  • Strong track record of developing and engaging a team. Demonstrated ability to build trust, mentor, conduct regular check-ins, use situational leadership, etc. Approachable and enthusiastic leader who is accessible and visible to the team on a regular basis.
  • Demonstrates poise and self-control, establishes credibility, deals diplomatically with conflict, and instills a sense of trust and confidence in others.
  • Demonstrates a high level of drive balanced with an equal amount of self-discipline. A predisposition for action while simultaneously demonstrating Children’s values.
  • Commits to excellence and high quality.
  • A role model of personal and professional integrity.


No certifications required.


No preferred qualifications.


Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.


Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.


About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials.  We offer a comprehensive compensation and benefit package that supports our mission, vision and values.  We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Address:  1575 Northeast Expressway, Bldg 1, Atlanta, GA  30329
Function:  Leadership/Management - Director/Senior Director

Nearest Major Market: Atlanta

Job Segment: Manager, Medical, Endocrinology, Gastroenterology, Pathology, Management, Healthcare