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Senior Applications Analyst - Business Systems

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Date: Nov 3, 2017

Location: Atlanta, GA, US, 30345

Company: Children's Healthcare of Atlanta

Requisition #:  18542     
Name of Location:   Park West
Work Schedule:  Day
Employment Type:  Full-Time
Work Days:  Monday - Friday 


Children's Healthcare of Atlanta is growing and hiring a Senior Applications Analyst to be a permanent member to the team. The Sr. Applications Analyst supports all non-clinical departments.  Experience troubleshooting and working as an analyst supporting Lawson or SAP Success Factors is highly preferred.  The Sr. Applications Analyst proactively provides strong analytical and troubleshooting skills for application and implementation support, technology consultation, and operational support to the Children’s Healthcare of Atlanta non-clinical user community.  Be the liaison between various operational business partners, IS&T, and vendors, and advocate for users' needs.  Advise and mentor Applications Analysts by providing expert knowledge in Applications support.  Proactively support the efforts and services which ensure integrity of data within the department and the delivery of safe patient care, and to promote a safe environment at Children's.


  • College degree in operationally related area or equivalent experience


  • Minimum 2+ years of experience with supporting all non-clinical business systems relating to Human Resources, Payroll, Benefits, Absence Management
  • Experience in leading complex projects from inception to completion with minimal supervision


  •         Infor/Lawson S3, ERP or SAP Success Factors highly preferred


  1. Business partner with non-clinical departments
    1. Proactively establish and lead routine meetings with department heads and/or super-users to identify, document, and prioritize their needs.
    2. Perform “rounds” with departments to maintain a casual interface with the individuals and to focus on relationship building with the department.
    3. Coordinate operational and capital project requests with the appropriate IS&T and operational teams.
    4. Be primary contact point for supported applications  regarding system downtime
    5. Develop an in-depth knowledge of system capabilities, applications and processes to function effectively as an educator and expert for system users.
    6. Create/Modify/Advise on workflow improvements regarding system usage and design.
  2. Lead delivery of technical consulting and support services with minimal management input.
    1. Take primary ownership for applications software support and file maintenance/break-fix/optimization/upgrades/implementations.
    2. Lead / facilitate system design, validation and/or remediation sessions
    3. Independently resolve highly complex, multi-function application errors and system issues
    4. Provide leadership for assessment, coordination, testing, documentation and implementation of programming, upgrade, and project requests.
    5. Develop and maintain a strong and positive relationship with all applicable application vendors acting as primary vendor contact .
    6. Provide on-call coverage, as scheduled.  
  3. Provide project management services and support for a broad scope of projects with limited management interaction.
    1. When project managing a project, follow the IS&T Project Management Protocol.
    2. Advocate the user perspective and focus on making sure that there is a comprehensive  support plan and  documentation.
    3. Work with end users to navigate project request process
  4. Ensure compliance with IS&T, Children’s, JCAHO and HIPAA guidelines, policies and   procedures, demonstrated by appropriately performing the following tasks.
    1. Follow change management and time reporting processes and documentation requirements.
    2. Respond to support calls within designated times according to priority, and provide regular updates until resolution. Provide leadership  in queue management and assist team members as needed to be sure that calls are answered and followed up on efficiently.
    3. Provide and communicate  clear documentation for support, status and issues resolutions.
    4. Provide system solutions in accordance with regulatory guidelines.
  5. Lead and mentor within and across teams.
    1. Assist and mentor team members and other staff, as well as serve as an orientation resource for new employees. 
    2. Develop and maintain positive relationships with the team, department members and the organization. 
    3. Participate in educational and leadership opportunities to enhance professional growth and expertise.
    4. Serve as a positive change agent within and across teams.
    5. Lead and /or facilitate team meetings as well as cross-team meetings and initiatives.


Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.


Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.


Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance

Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)

Climbing - Not Present

Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.

Lifting - Occasionally (activity or condition exists up to 1/3 of time)

Pushing/Pulling - Not Present

Sitting - Frequently (activity or condition exists from 1/3 to 2/3 of time)

Standing - Occasionally (activity or condition exists up to 1/3 of time)

Walking - Occasionally (activity or condition exists up to 1/3 of time)


Some potential for exposure to blood and body fluids



Location Address:  2800 Century Pkwy NE, Atlanta, GA  30345
Function:  Information Technology - Business Partnering



Children’s Healthcare of Atlanta has been 100 percent dedicated to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 27 neighborhood locations and a total of 622 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been ranked on Fortune magazine’s list of “100 Best Companies to Work For” for twelve consecutive years and named one of the “100 Best Companies” by Working Mother magazine. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of being Dedicated to All Better and impact the lives of hundreds of thousands of patients and their families each year.

Nearest Major Market: Atlanta

Job Segment: Systems Analyst, ERP, Consulting, Developer, Patient Care, Technology, Healthcare