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Scheduler - Support

Work Schedule/Days:  Day / Monday - Friday
Employment Type:  Full-Time
Location:  Children's at North Druid Hills 
Requisition #:  93745


MANDATORY COVID-19 VACCINATION: In accordance with Centers for Medicare & Medicaid Services (CMS) rules, Children's requires all employees to be fully vaccinated or receive an approved exemption.



Coordinates daily scheduling of patient appointments for medical procedures in a timely and efficient manner. Interacts extensively with physicians/diagnostic staff, office staff, and patients via phone, fax, and email, ensuring accurate and effective scheduling of appointments for needed medical procedures. Independently and accurately handles a wide range of scheduling duties in a fast-paced environment. Works collaboratively with team members to provide quality service to proactively support efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.


  • High school diploma or GED equivalent


  • No professional certifications required


  • Experience in using computers with a high degree of accuracy
  • Successful completion of a course in medical terminology or equivalent experience


  • One year of experience in clinical scheduling or an assigned clinical discipline or completion of an externship program approved by Children’s
  • For Radiology, experience in a clinical or healthcare setting


  • Ability to word process accurately
  • Able to handle stressful work situations and conflicts with professionalism
  • Ability to communicate effectively both orally and in writing
  • Excellent organizational skills
  • Ability to work effectively without direct supervision and follow standard procedures
  • Excellent customer service skills
  • Fluency in Spanish or other language


  1. Schedules patient appointments for medical procedures/cases for designated department, including medical procedure directives from faxes, phone, or other instructions, and contacts doctors' offices to resolve discrepancies.
  2. Coordinates all aspects of procedure scheduling and understands guidelines for each scheduled procedure.
  3. Collects and/or confirms patient demographic/insurance information as required, and enters data accurately into the department’s scheduling system.
  4. Stays aware of insurance authorization needs and follows department policies on establishing appointments that do not have confirmed authorizations.
  5. May coordinate all aspects of medical procedure scheduling for specific modalities in accordance with hospital policy for patient gestational and  chronological age, including coordination with doctor's office, house supervisor, department nursing staff, and other departmental schedulers.
  6. Confirms schedule with doctor’s offices, including time of procedure and communicates and resolves any conflict about daily schedule(s).
  7. Communicates clearly to doctors' offices and parents any instructions related to appointments.
  8. Utilizes computerized scheduling system and electronic order management functions and capabilities (may be required to use computerized scheduling system to maximize efficiency of block scheduling, e.g., typing, data entry, alpha/numeric filing, and computer skills).
  9. Assists in identification of ways to improve scheduling process.
  10. Completes quality assurance for all scheduled patients.
  11. May precept for orientation and training of all newly hired schedulers in standard procedures, quality control, quality assurance, and continuous quality improvement programs.


Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.


Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.


Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance
Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)
Climbing - Occasionally (activity or condition exists up to 1/3 of time)
Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.
Lifting - Occasionally (activity or condition exists up to 1/3 of time)
Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time)
Sitting - Constantly (activity or condition exists 2/3 or more of time)
Standing - Occasionally (activity or condition exists up to 1/3 of time)
Walking - Occasionally (activity or condition exists up to 1/3 of time)


Some potential for exposure to blood and body fluids


About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials.  We offer a comprehensive compensation and benefit package that supports our mission, vision and values.  We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Address:  1605 Chantilly Drive, Atlanta, GA  30324
Function:  Revenue Cycle - Patient Access

Nearest Major Market: Atlanta

Job Segment: Medical, Radiology, Scheduler, Patient Care, Quality Assurance, Healthcare, Administrative, Technology