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Referral Associate - CPG Central Scheduling

Work Schedule/Days:  Day / Monday - Friday
Employment Type:  Full-Time
Location:  Support I 
Requisition #:  47262



Ensures the effective management of all incoming referrals and performs a wide variety of tasks associated with referral tracking, accurately appointing and reporting.

  • High school diploma
  • No professional certifications required
  • 2 years of experience in a clinical healthcare setting
  • 2 years of experience in providing excellent customer service via the telephone
  • Experience in physician scheduling
  • Associate’s degree in Business, Public Health, or related field
  • 4 years of experience in physician scheduling
  • Experience in Epic Cadence
  • Experience in Microsoft Word and Excel
  • Strong interpersonal and communication skills via the telephone and written word
  • Demonstrated ability to utilize resources and networking to problem-solve
  1. Maintains ongoing tracking and appropriate documentation on referrals in an electronic medical records platform to meet patient access goals.
  2. Ensures complete and accurate registration, including patient demographic and insurance information.
  3. Collects information concerning patient clinical background and referral needs as per specialty guidelines.
  4. Reviews referral visit details and expectations with parents/guardians.
  5. Assists parents/guardians in problem-solving potential issues related to the appointment (e.g., requests interpreters, flags social workers, or coordinates transportation services).
  6. Ensures that referrals are addressed and appointed within the referral access goal.
  7. Establishes and maintains relationships with identified service providers.

Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.


Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance
Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)
Climbing - Not Present
Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.
Lifting - Occasionally (activity or condition exists up to 1/3 of time)
Pushing/Pulling - Not Present
Sitting - Constantly (activity or condition exists 2/3 or more of time)
Standing - Occasionally (activity or condition exists up to 1/3 of time)
Walking - Occasionally (activity or condition exists up to 1/3 of time)
No potential for exposure to blood and body fluids


About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 27 neighborhood locations and a total of 638 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 70 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been ranked on Fortune magazine’s list of “100 Best Companies to Work For” for fourteen consecutive years and named one of the “100 Best Companies” by Working Mother magazine.  We offer a comprehensive compensation and benefit package that supports our mission, vision and values.  We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Address:  1575 Northeast Expressway, Bldg 1, Atlanta, GA  30329
Function:  Revenue Cycle - Patient Financial Services