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Quality Assurance - Process Improvement Coordinator

Work Schedule/Days:  Variable / Variable
Employment Type:  Full-Time
Location:  Support I 
Requisition #:  82183



Assists the manager in leading and facilitating the identification of key performance measures, data analysis, performance improvement and the implementation of redesigned processes. Leada change management efforts to achieve optimal performance. Establishes monitoring tools, including call capture software, to sustain and continue the improvement efforts. Assists with strategic planning to align organizational goals with improvement initiatives and organizational needs.


  • Bachelor's degree


  • No professional certifications required


  • 2 years of experience in quality, performance improvement, or business analysis in healthcare 
  • 2 years of experience in area supporting         
  • Experience in working collaboratively with groups or teams


  • Master's degree in Healthcare, Business, Engineering, or related field


  • Proficient at a high level in Microsoft Excel, Word, PowerPoint, and Visio
  • Advanced oral and written communication skills
  • Strong interpersonal skills
  • Demonstrated ability to confront and creatively manage conflict
  • Ability to work collaboratively with employees at all levels of the organization


  1. Facilitates/educates and provides technical expertise to system/access employees and leaders in identifying key performance indicators that are linked and aligned with organizational strategic goals and performance targets.
  2. Participates in the review and update of the performance improvement plan routinely and at a minimum of annually by conducting evaluations during routine rounding.
  3. Ensures that performance improvement practices are evidenced-based and consistent with regulatory guidelines.
  4. Provides ongoing orientation, education, and training pertinent to performance improvement based on customer needs assessments.
  5. Implements performance improvement methods to achieve desired outcomes.
  6. Coaches and facilitates prioritized improvement initiatives to achieve desired outcomes.
  7. Facilitates multidisciplinary teams to evaluate processes and systems, generate alternatives, and make recommendations to reduce costs, improve customer satisfaction, and produce favorable outcomes.
  8. Communicates team recommendations.
  9. Leads change management to successfully drive changes.
  10. Leads cross-functional teams to identify and implement changes.
  11. Designs tools, reports, baselines, and dashboards to assist in monitoring performance.
  12. Develops quality metrics to assess overall success of performance improvement indicators.
  13. Evaluates and implements new initiatives that assist in the achievement of system goals.
  14. Participates in the achievement of organizational-directed department goals.
  15. Documents and manages performance review/improvement process and related activities.
  16. Works collaboratively with internal and external resources.
  17. Coordinates and completes assigned projects.
  18. Provides one-on-one coaching sessions to assist in individual attainment of quality goals.


Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.


Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.


Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance
Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)
Climbing - Occasionally (activity or condition exists up to 1/3 of time)
Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.
Lifting - Occasionally (activity or condition exists up to 1/3 of time)
Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time)
Sitting - Constantly (activity or condition exists 2/3 or more of time)
Standing - Occasionally (activity or condition exists up to 1/3 of time)
Walking - Occasionally (activity or condition exists up to 1/3 of time)


No potential for exposure to blood and body fluids


About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials.  We offer a comprehensive compensation and benefit package that supports our mission, vision and values.  We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Address:  1575 Northeast Expressway, Bldg 1, Atlanta, GA  30329
Function:  Quality - Quality

Nearest Major Market: Atlanta

Job Segment: Business Process, Quality Assurance, Business Analyst, Pediatric, Data Analyst, Management, Technology, Healthcare, Data