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Project Manager - Contact Center Operations

Work Schedule/Days:  Day / Monday - Friday
Employment Type:  Full-Time
Location:  Support I 
Requisition #:  93962

MANDATORY COVID-19 VACCINATION: In accordance with CMS rules, Children’s requires all employees to be fully vaccinated or receive an approved exemption.



Coordinates and completes short- and long-term projects as needed.


•Bachelor’s degree in appropriate field


•No professional certifications required


•1 year of experience in coordinating small or departmental projects
•1 year of experience in a professional working environment
•Marcus Autism Center - 5 years of work experience, at least 3 of which are in project management


•Experience in the healthcare industry
•Master’s degree in related field, ex: Business Administration, Health Administration, or Science


•Demonstrated leadership skills in facilitating and leading cross-functional teams
•Demonstrated ability to develop and manage budgets and other financial skills
•Proficient at a high level in Microsoft Office products
•Advanced oral and written communication skills, to include facilitation and presentation skills
•Strong interpersonal skills
•Demonstrated ability to address and creatively manage conflict
•Ability to work collaboratively with employees at all levels of the organization
•Demonstrated ability to manage timelines
•Personal organization and time management skills
•Personal adaptability
•Listening skills
•Demonstrated ability to keep teams focused on achieving desired results and not just completing tasks
•Demonstrated ability to focus on relationships within teams to ensure results are achieved


1.Creates, manages, and executes project scope, schedule, resources, and change management initiatives.
2.Communicates and documents project plan, status updates, business goals, and governance plan to team and stakeholders.
3.Identifies and manages project risks, issues, and opportunities proactively.
4.Collaborates with specialists both inside and outside the organization with assigned tasks to deliver subject matter expert activities.
5.Ensures project deliverables are on time, high quality, and on budget.
6.Marcus Autism Center 1.Develops, recommends, and implements action plans, oversees project teams, and/or performs other project management duties to ensure successful completion of assigned projects within specified time frames.
2.Identifies, develops, and leads key initiatives related to quality, sustainability, patient/family experience, operations, clinical pilots and expansion activities.
3.Analyzes/interprets data, processes, and systems related to assigned projects.
4.Provides high-level consultative, technical, and strategic support to Marcus leadership regarding Marcus goals and initiatives.
5.Works collaboratively with Marcus and system resources.


Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.


Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.


Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance
Bending/Stooping - Frequently (activity or condition exists from 1/3 to 2/3 of time)
Climbing - Occasionally (activity or condition exists up to 1/3 of time)
Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.
Lifting - Frequently (activity or condition exists from 1/3 to 2/3 of time)
Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time)
Standing - Frequently (activity or condition exists from 1/3 to 2/3 of time)
Walking - Frequently (activity or condition exists from 1/3 to 2/3 of time)


No potential for exposure to blood and body fluids


About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials.  We offer a comprehensive compensation and benefit package that supports our mission, vision and values.  We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Address:  1575 Northeast Expressway, Bldg 1, Atlanta, GA  30329
Function:  Program/Project Management - Project Management

Nearest Major Market: Atlanta

Job Segment: Project Manager, Manager, Pediatric, Change Management, Technology, Management, Healthcare