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Program Manager Quality and Patient Safety

Work Schedule/Days:  Day / Monday - Friday
Employment Type:  Full-Time
Location:  Park North - Harvard 
Requisition #:  37126



Oversees systemwide programs and initiatives to improve quality of care and patient safety in partnership with Quality department and operation leaders, chief quality and patient safety officer, and senior director, Quality and Patient Safety. Provides leadership, consultation, and strategic planning for quality and patient safety program and related efforts. Serves as central resource to operational leaders for development and implementation of efficient, effective, timely, patient-centered strategies. Partners with all disciplines, departments, payors, vendors, and community agencies to reduce risk and optimize clinical outcomes within best practice, ethical, legal, and regulatory parameters.

  • Bachelor's degree in healthcare related field

  • Licensure as a Registered Nurse in the single State of Georgia or Multi-State through the Enhanced Nurse Licensure Compact or other current clinical Georgia license
  • Five years of experience in program development and project management
  • Seven years of experience in healthcare
  • Master’s degree
  • Five years of experience in pediatrics
  • Demonstrated leadership and project management skills
  • Ability to work and collaborate with groups and teams across departmental lines 
  • Demonstrated success in developing relationships with physician leaders
  • Demonstrated fiscal responsibility
  • Proficient in Microsoft Office
  • Strong interpersonal skills, including working collaboratively with groups or teams and employees at all levels within an organization
  • Effective decision making and problem-solving skills
  • Creativity in problem solving
  • Influential leadership skills
  1. Partners with chief quality and patient safety officer, senior director, Quality and Patient Safety, and other system leaders to drive projects to improve quality and safety of care.
  2. Assists in the development and monitoring of quality strategic vision, annual goals, and department services.
  3. Partners with operational leaders in the development of a systematic approach to high reliability strategies and programs.
  4. Participates in the determination, definition, and periodic evaluation of the quality and patient safety program, using data to better understand strengths and weaknesses of the hospital and departments and to determine needs, decisions, and strategies.
  5. Drives effective and safe processes, ensuring efficient outcomes through collaboration with physicians, other departments, system leadership, and staff.
  6. Removes barriers and identifies patterns for improvement.

Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.


Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance
Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)
Climbing - Occasionally (activity or condition exists up to 1/3 of time)
Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.
Lifting - Occasionally (activity or condition exists up to 1/3 of time)
Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time)
Sitting - Frequently (activity or condition exists from 1/3 to 2/3 of time)
Standing - Frequently (activity or condition exists from 1/3 to 2/3 of time)
Walking - Frequently (activity or condition exists from 1/3 to 2/3 of time)
Some potential for exposure to blood and body fluids


About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 27 neighborhood locations and a total of 638 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 70 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been ranked on Fortune magazine’s list of “100 Best Companies to Work For” for fourteen consecutive years and named one of the “100 Best Companies” by Working Mother magazine.  We offer a comprehensive compensation and benefit package that supports our mission, vision and values.  We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Address:  3375 Northeast Expressway, Atlanta, GA  30341
Function:  Program/Project Management - Program Management

Nearest Major Market: Atlanta

Job Segment: Program Manager, Medical, Manager, Registered Nurse, Nursing, Management, Healthcare