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Process Improvement Specialist-Quality

Work Schedule/Days:  Day / Monday - Friday
Employment Type:  Full-Time
Requisition #:  29684

JOB SUMMARY

Contributes to the execution of the department vision and strategies by identifying and executing improvement opportunities. Leads and facilitates the identification of key measures, data analysis, process improvement, and the implementation of redesigned processes for system clinical and operational functions. (Quality & CS Only): Develops, maintains, and provides service line scorecards and associated action plans to leadership. Consults with campus and service line teams and committees on outcomes, results, and improvement planning. Drives clinical process improvement to enhance and positively impact patient experience. Works directly with medical or surgical areas of care such as Emergency, Urgent Care, and Ambulatory Surgery.

EDUCATION

  • Bachelor's degree

CERTIFICATION SUMMARY

  • Six Sigma Green Belt

EXPERIENCE*

  • Four years of experience in quality, process improvement, industrial engineering, or human factors engineering in healthcare
  • Experience in project management
  • Experience in leading teams and facilitating workshops from start to finish with measurable results and operational impact

PREFERRED QUALIFICATIONS*

  • Master's degree in healthcare, business, engineering, or related field
  • Certification in facilitation, process improvement, project management, or related field
  • Management of large statistical data with proven analysis skills (e.g., clinical, operational, customer service)
  • Experience in leading teams and facilitating workshops from start to finish with measurable results and operational impact

KNOWLEDGE SKILLS & ABILITIES*

  • Demonstrated critical thinking and process improvement skills
  • Independent judgment and action skills in order to facilitate needed change in practice
  • Strong verbal and written communication skills for one-on-one interaction and facilitating group discussions
  • Self-starter with proven ability to organize and follow through multiple complex tasks and projects simultaneously
  • Demonstrated supervisory, instruction, and/or mentoring skills
  • Proficient in computer skills (e.g., Microsoft Word, PowerPoint, Access, Excel, Visio)
  • Demonstrated statistical analysis skills (clinical, operational, customer service, financial)

JOB RESPONSIBILITIES*

  1. Educates and provides technical expertise to system employees and leaders in identifying key performance indicators linked and aligned with organizational strategic goals and performance targets.
  2. Facilitates multidisciplinary teams using Lean Six Sigma methodology to evaluate processes and systems, generate alternatives, and make recommendations to reduce waste, increase utilization, reduce costs, improve customer satisfaction, and produce improved financial outcomes.
  3. Communicates team recommendations effectively.
  4. Facilitates delivery of basic, intermediate, and advanced quality and service training modules to management and staff.
  5. Develops supporting instructional materials that enhance the learning objectives. 
  6. Works with other members of the team to ensure consistency and seamlessness in service experience (quality/customer service), financial, or operational performance.
  7. Facilitates failure modes and effects analyses to identify and eliminate or minimize points of risks through process redesign.
  8. Collaborates with appropriate physicians, management, and staff to obtain, document, and validate information related to assigned projects.
  9. Develops quality, service, and financial metrics to assess the overall success of improvement efforts.
  10. Evaluates and implements new initiatives that assist in the achievement of system goals.
  11. Maintains professional development by expanding knowledge base of methodologies and techniques including continuous quality improvement, statistical process control, Six Sigma, and Lean.
  12. Participates in the achievement of organizational-directed department goals.
  13. Demonstrates fiscal responsibility and contributes to departmental achievement of financial goals.

SYSTEM RESPONSIBILITIES*

Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.

 

Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.

 

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

PHYSICAL DEMANDS*

Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance

Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)

Climbing - Occasionally (activity or condition exists up to 1/3 of time)

Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.

Lifting - Occasionally (activity or condition exists up to 1/3 of time)

Pushing/Pulling - Not Present

Sitting - Frequently (activity or condition exists from 1/3 to 2/3 of time)

Standing - Frequently (activity or condition exists from 1/3 to 2/3 of time)

Walking - Frequently (activity or condition exists from 1/3 to 2/3 of time)

WORKING CONDITIONS*

No potential for exposure to blood and body fluids

 

About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 28 neighborhood locations and a total of 638 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 70 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been ranked on Fortune magazine’s list of “100 Best Companies to Work For” for thirteen consecutive years and named one of the “100 Best Companies” by Working Mother magazine. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Location:  Park North - Harvard  -  3395 Northeast Expressway, Atlanta, GA  30341
Function:  Quality - Quality


Nearest Major Market: Atlanta

Job Segment: Business Process, Medical, Lean Six Sigma, Statistics, Pediatric, Management, Healthcare, Data