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Process Improvement Specialist - Quality

Work Schedule/Days:  Day / Monday - Friday
Employment Type:  Full-Time
Location:  Support I 
Requisition #:  82644


MANDATORY COVID-19 VACCINATION: In accordance with Centers for Medicare & Medicaid Services (CMS) rules, Children's requires all employees to be fully vaccinated or receive an approved exemption.


Contributes to the execution of the department vision and strategies by identifying and executing improvement opportunities. Leads and facilitates the identification of key measures, data analysis, process improvement, and the implementation of redesigned processes for system clinical and operational functions. (Quality & CS Only): Develops, maintains, and provides service line scorecards and associated action plans to leadership. Consults with campus and service line teams and committees on outcomes, results, and improvement planning. Drives clinical process improvement to enhance and positively impact patient experience. Works directly with medical or surgical areas of care such as Emergency, Urgent Care, and Ambulatory Surgery.


  • Bachelor's degree or 10 years of experience in revenue cycle at managerial level


  • Six Sigma Green Belt or Epic Systems (revenue cycle) within one year of employment


  • Four years of experience in quality, process improvement, industrial engineering, or business analysis in healthcare
  • Experience in revenue cycle, finance, or project management
  • Experience in leading teams and facilitating workshops from start to finish with measurable results and operational impact


  • Master's degree in healthcare, business, engineering, or related field
  • Certification in facilitation, process improvement, project management, or related field
  • Management of large statistical data with proven analysis skills (e.g., clinical, operational, customer service)
  • Experience in leading teams and facilitating workshops from start to finish with measurable results and operational impact


  • Demonstrated critical thinking and process improvement skills
  • Independent judgment and action skills in order to facilitate needed change in practice
  • Strong verbal and written communication skills for one-on-one interaction and facilitating group discussions
  • Self-starter with proven ability to organize and follow through multiple complex tasks and projects simultaneously
  • Demonstrated supervisory, instruction, and/or mentoring skills
  • Proficient in computer skills (e.g., Microsoft Word, PowerPoint, Access, Excel, Visio)
  • Demonstrated statistical analysis skills (clinical, operational, customer service, financial)


  1. Educates and provides technical expertise to system employees and leaders in identifying key performance indicators linked and aligned with organizational strategic goals and performance targets.
  2. Facilitates multidisciplinary teams using Lean Six Sigma methodology to evaluate processes and systems, generate alternatives, and make recommendations to reduce waste, increase utilization, reduce costs, improve customer satisfaction, and produce improved financial outcomes.
  3. Communicates team recommendations effectively.
  4. Facilitates delivery of basic, intermediate, and advanced quality and service training modules to management and staff.
  5. Develops supporting instructional materials that enhance the learning objectives. 
  6. Works with other members of the team to ensure consistency and seamlessness in service experience (quality/customer service), financial, or operational performance.
  7. Facilitates failure modes and effects analyses to identify and eliminate or minimize points of risks through process redesign.
  8. Collaborates with appropriate physicians, management, and staff to obtain, document, and validate information related to assigned projects.
  9. Develops quality, service, and financial metrics to assess the overall success of improvement efforts.
  10. Evaluates and implements new initiatives that assist in the achievement of system goals.
  11. Maintains professional development by expanding knowledge base of methodologies and techniques including continuous quality improvement, statistical process control, Six Sigma, and Lean.
  12. Participates in the achievement of organizational-directed department goals.
  13. Demonstrates fiscal responsibility and contributes to departmental achievement of financial goals (Revenue Cycle).


Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.


Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.


Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance
Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)
Climbing - Occasionally (activity or condition exists up to 1/3 of time)
Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.
Lifting - Occasionally (activity or condition exists up to 1/3 of time)
Pushing/Pulling - Not Present
Sitting - Frequently (activity or condition exists from 1/3 to 2/3 of time)
Standing - Frequently (activity or condition exists from 1/3 to 2/3 of time)
Walking - Frequently (activity or condition exists from 1/3 to 2/3 of time)


No potential for exposure to blood and body fluids


About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials.  We offer a comprehensive compensation and benefit package that supports our mission, vision and values.  We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Address:  1575 Northeast Expressway, Bldg 1, Atlanta, GA  30329
Function:  Quality - Quality

Nearest Major Market: Atlanta

Job Segment: Business Process, Medical, EMR, Lean Six Sigma, Pediatric, Management, Healthcare