Share this Job

Practice Operations Coordinator

Work Schedule/Days:  Day / Monday - Friday
Employment Type:  Full-Time
Location:  Center for Advanced Pediatrics 
Requisition #:  31422

 

JOB SUMMARY

Coordinates physician practice operations and provides a variety of administrative support to management of the physician practice or clinic. Proactively supports efforts that ensure efficient operations and support the delivery of safe and quality patient care.

EDUCATION

  • Associates degree or high school diploma with 3 years related physician practice experience

CERTIFICATION SUMMARY

  • No professional certifications required

EXPERIENCE*

  • Two years of experience in administrative or office management role

PREFERRED QUALIFICATIONS*

  • Bachelor’s degree in business, healthcare, or related field
  • Knowledge of medical terminology
  • Administrative experience in healthcare or physician practice setting
  • Knowledge of electronic medical records

KNOWLEDGE SKILLS & ABILITIES*

  • Demonstrated verbal/written communication, organizational, customer service, and interpersonal skills
  • Demonstrated skill at typing 45 error-free words per minute
  • Proficiency in Microsoft Office Suites and other Windows-based applications

JOB RESPONSIBILITIES*

  1. Performs and/or supervises physician practice administrative duties such as payroll, HR processes and paperwork, calendars, scheduling, reports and updating tools.
  2. Responsible for reviewing, seeking information and timely response for provider/customer support such as but not limited to EPIC in-basket messages, e-mails, phone calls, and other administrative requests.
  3. Monitors practice/provider operations workflow including no show rates, slot utilization, scheduling disruptions.  Demonstrates efforts to enhance process and maximize operations.
  4. Supports practice by the coordination and maintenance of office supplies/equipment.
  5. Consistently exhibits appropriate behavior and holds self-accountable to expectations.  
  6. Actively participates in process improvement initiatives to achieve practice or clinic goals.
  7. Creates standard and adhoc departmental reports by compiling and reviewing information from multiple resources. 
  8. Supports appropriate processes for resource management and revenue cycle functions within the practice. Including but not limited to insurance verification, authorization, coding, charge entry, work queues, denials reduction efforts, payroll, financials and reports.
  9. Effectively supports approved small or medium scale projects to enhance operations.
  10. May coordinate meetings, conferences and other special events, as required, including identifying needed resources and arranging for required support.
  11. Maintains provider and resource schedules.
  12. May perform other department-specific duties and other assignments as appropriate.

SYSTEM RESPONSIBILITIES*

Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.

 

Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.

 

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

PHYSICAL DEMANDS*

Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance

Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)

Climbing - Not Present

Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.

Lifting - Occasionally (activity or condition exists up to 1/3 of time)

Pushing/Pulling - Not Present

Sitting - Constantly (activity or condition exists 2/3 or more of time)

Standing - Occasionally (activity or condition exists up to 1/3 of time)

Walking - Occasionally (activity or condition exists up to 1/3 of time)

WORKING CONDITIONS*

Some potential for exposure to blood and body fluids

 

About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 28 neighborhood locations and a total of 638 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 70 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been ranked on Fortune magazine’s list of “100 Best Companies to Work For” for thirteen consecutive years and named one of the “100 Best Companies” by Working Mother magazine. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Address:  1400 Tullie Circle, Atlanta, GA  30329
Function:  Administrative/Clerical Supp - Administrative/Clerical Supp


Nearest Major Market: Atlanta

Job Segment: Medical, Clerical, EMR, Pediatric, Office Manager, Healthcare, Administrative