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Practice Manager - Marcus Autism Center

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Date: Sep 4, 2017

Location: Atlanta, GA, US, 30329

Company: Children's Healthcare of Atlanta

Requisition #:  16481     
Name of Location:   Marcus Autism Center
Work Schedule:  Day
Employment Type:  Full-Time
Work Days:  Monday - Friday 


The Practice Manager at Marcus Autism Center oversees the day to day operations ensuring a high quality patient/family experience for the Outpatient Medical Practice and the Treatment Programs. The Practice Manager will work with key internal and external stakeholders of our Research and Clinical Trials practice to include regulatory agencies such as IRB and NIH Clinical Trials. Marcus Autism Center is a not-for-profit organization and an affiliate of Children's Healthcare of Atlanta that impacts more than 9,000 children with autism and related disorders a year. The Practice Manager will also monitor and improve revenue generation and efficiency of the assigned practice. The role generally oversees Medical Practice and the Autism Related Treatment Programs practices with a moderate patient throughput. Typically there will be an established strategic plan and/or focused scope of services.  The ideal candidate will have Outpatient Practice Management experience in Behavior Health and Clinical Practice experience.


  • Bachelor's degree in Business Administration, Health Administration, or related field


  • No professional certifications required


  • 2 years of experience in operations with strong financial, human resources, and systems background
  • Demonstrated experience with strategic thinking and problem-solving
  • Demonstrated experience in various systems/software/technology components, e.g., Microsoft,  Epic


  • Master’s degree in Business Administration, Health Administration, or related field
  • Experience in a physician practice setting
  • Behavioral health clinic and research experience


  • Ability to operate mostly independently
  • Able to plan and manage time effectively and execute projects  to completion
  • Strong communication skills and ability to build productive relationships across various levels of the organization
  • Personal organization and time management
  • Human relations and teamwork
  • Personal adaptability and motivation
  • Listening
  • Strong communication skills in order to effectively deal with conflicting views or issues and mediate fair solutions
  • Excellent writing skills
  • Analytical skills to resolve highly complex problems requiring the application of scientific or technical principles, theories, and concepts and in-depth, cross-functional, experienced-based knowledge
  • Ability to identify and resolve important ethical, strategic, and operating problems that require innovative solutions based on extensive knowledge of the healthcare industry
  • Ability to effectively manage employees within assigned practice
  • Ability to persuade and negotiate with peer level managers on issues and programs that impact assigned practice


Supports the Medical Practice and the Treatment Programs.

•Oversees and directs all day to day practice operations including staffing, patient throughput, supply levels, and various operational and/or general maintenance issues that might arise during the day.Collaborates with Behavioral Health and Research personnel

•Oversees and directs all daily operations regarding Autism and Related Developmental Disorders Treatment Programs to include:  Clinical Assessments and Diagnostics, Behavior Treatment Clinic, Pediatric Feeding Disorders, Language & Learning Clinic and Outreach.

•Continually assess quality, productivity and efficiency of each operational area for use in achieving high quality, cost-effective operations. Actively seeks out and implements opportunities for additional gains in quality, revenue, and expense control.

•Develops and oversees the operational and capital budgets which accurately reflect the financial and operational needs of the practice. Manages financial resources to meet budget expectations.

•Manages all aspects of the revenue cycle including insurance verification and authorization, charge capture and reconciliation, collections, internal controls, coding, and denial monitoring. Works proactively with Children's Physician Financial Services to manage/reduce denials.

•Actively develops employees and sets clear expectations in order to build a high performing team.

•Maintains open lines of communication and positive working relationships with staff, physicians and key systems partners.


Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.


Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.


Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance

Bending/Stooping - Frequently (activity or condition exists from 1/3 to 2/3 of time)

Climbing - Occasionally (activity or condition exists up to 1/3 of time)

Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.

Lifting - Frequently (activity or condition exists from 1/3 to 2/3 of time)

Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time)

Sitting - Frequently (activity or condition exists from 1/3 to 2/3 of time)

Standing - Frequently (activity or condition exists from 1/3 to 2/3 of time)

Walking - Frequently (activity or condition exists from 1/3 to 2/3 of time)


Some potential for exposure to blood and body fluids



Location Address:  1920 Briarcliff Road, Atlanta, GA  30329
Function:  Practice Management - Practice Management



Children’s Healthcare of Atlanta has been 100 percent dedicated to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 27 neighborhood locations and a total of 622 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been ranked on Fortune magazine’s list of “100 Best Companies to Work For” for twelve consecutive years and named one of the “100 Best Companies” by Working Mother magazine. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of being Dedicated to All Better and impact the lives of hundreds of thousands of patients and their families each year.

Nearest Major Market: Atlanta

Job Segment: Medical, EMR, Pediatric, Behavioral Health, Manager, Healthcare, Management