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Mobile Outreach Tech - PRN-Ronald McDonald Care Mobile

Work Schedule/Days:  Variable / Variable
Employment Type:  PRN
Location:  Office Park (1644) 
Requisition #:  37063



Supports, organizes, and provides quality patient care services as a member of an interdisciplinary team. Safely operates the Ronald McDonald Care Mobile. Drives to locations as defined. Guides and provides destination set-up and breakdown at clinic session end. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.

  • High school diploma or equivalent
  • Basic Life Support (BLS) within 30 days of employment
  • Valid Georgia Class A or B commercial driver’s license with air brake endorsement
  • Two years of experience in customer service support
  • Experience as an emergency medical technician, paramedic, or firefighter
  • Must maintain eligibility to operate Children’s Healthcare of Atlanta vehicles per policy 5-12, “Drivers’ Policy for Children’s Owned Vehicles”
  • Demonstrated knowledge of Georgia Department of Transportation regulations
  • Ability to apply sound judgment and confidentiality in handling of sensitive information
  • Must be able to successfully pass the Basic Windows Skill Assessment at 80% or higher rating within 30 days of employment
  • Organization and time management skills
  • Strong human relations and teamwork skills
  • Personal motivation
  • Safe driving procedures
  • Excellent communication skills
  1. Operates/drives the Ronald McDonald Care Mobile Van in a safe manner.
  2. Manages complete set-up and take down of mobile clinic at locations as identified.
  3. Follows all safety processes.
  4. Works as an empowered employee within established guidelines, procedures, and protocols to provide administrative support for the care, welfare, safety, services, and security of the Ronald McDonald Care Mobile van personnel, visitors, patients, and property.
  5. Maintains and appropriately uses vehicle and equipment, including daily checks and emergency equipment.
  6. Assists clinical staff as indicated, i.e., greeting patients and obtaining vital signs.
  7. Documents activities as appropriate.
  8. Remains current on security, transportation, and professional issues through readings and self-study.
  9. Implements appropriate security and safety measures and performs regular safety drills, aligning with Children’s Healthcare of Atlanta and school district safety standards.
  10. Ensures cleanliness, maintenance, and organization of Ronald McDonald Care Mobile Van.
  11. Interviews patients and families to obtain complete and accurate demographic and financial information.
  12. Ensures that all necessary questionnaires and forms are completed according to pre-determined requirements by government or regulatory agencies.
  13. Enters data into system for registration, billing, patient tracking, charge capture, and reconciliation in a fast, efficient way to minimize patient wait times.
  14. Confirms insurance coverage and obtains authorizations if applicable.
  15. Explains regulatory financial requirements to patient or responsible party and collects and posts deposits or deductible amounts as required.
  16. Schedules patient appointments when needed, including referrals from faxes, phones, or other instructions.
  17. Contacts physician offices to resolve discrepancies.
  18. May initiate and perform multi-tasked administrative duties to ensure efficient daily business operations, including participating in opening and closing procedures and assisting with maintaining, ordering, and restocking clerical supplies.

Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.


Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance
Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)
Climbing - Occasionally (activity or condition exists up to 1/3 of time)
Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.
Lifting - Occasionally (activity or condition exists up to 1/3 of time)
Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time)
Sitting - Frequently (activity or condition exists from 1/3 to 2/3 of time)
Standing - Occasionally (activity or condition exists up to 1/3 of time)
Walking - Occasionally (activity or condition exists up to 1/3 of time)
Some potential for exposure to blood and body fluids


About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 27 neighborhood locations and a total of 638 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 70 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been ranked on Fortune magazine’s list of “100 Best Companies to Work For” for fourteen consecutive years and named one of the “100 Best Companies” by Working Mother magazine.  We offer a comprehensive compensation and benefit package that supports our mission, vision and values.  We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Address:  1644 Tullie Circle, Atlanta, GA  30329
Function:  Administrative/Clerical Supp - Administrative/Clerical Supp

Nearest Major Market: Atlanta

Job Segment: Medical, Clerical, Administrative Assistant, Paramedic, Patient Care, Healthcare, Administrative