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Mgr Patient Access 2

Location:  Egleston 
Requisition #:  36657


Plans, coordinates, and controls all activities of the 24/7 Patient Access department to achieve quality customer service, data collection, and financial objectives. Oversees registration of patients for medical (e.g., admission, outpatient surgery, diagnostic and series outpatients, emergency) and financial (e.g., financial counseling, insurance verification, cashiering) services. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.

  • Bachelor's degree
  • No professional certifications required
  • 3 years of experience in a supervisory role with 2 years in a related healthcare area
  • Bachelor’s degree
  • Knowledge of hospital accounts receivable functions
  • Experience in change management, including leading teams during system implementations and upgrades
  • Certified Healthcare Financial Professional (CHFP), Certified Patient Account Representative (CPAR), or Certified Healthcare Access Manager (CHAM)
  • Must be able to supervise and coordinate patient registration and financial services operations
  • Must possess and demonstrate excellent oral and written communication, organizational, and interpersonal skills
  • Must be able to train and supervise personnel and work well with staff at all levels
  • Proven aptitude for problem-solving and critical thinking
  • Must be able to apply basic verbal and non-verbal communication to identify and reduce patient and family/friends anxiety and concerns
  • Able to function in a dynamic environment subject to impromptu changes in schedules and priorities
  • Ability to present findings and recommendations verbally and in presentations and written documents
  1. Manages the registration functions in a 24/7 department.
  2. Utilizes all statistical and financial reports as tools to analyze and direct departmental operations.
  3. Maintains quality control programs, including reviews of denial information as appropriate in the Patient Access department.
  4. Onboards and provides in-services and training, continuing education, and development to all persons in the Patient Access department.
  5. Identifies space and other resources needed by the Patient Access department.
  6. Determines the qualifications and competence of the Patient Access department.
  7. Responds quickly to work volumes and patient/family needs.
  8. Tracks performance and turnaround times to ensure ongoing attention to timely processing.
  9. Supports the mission, vision, and values of Children’s Healthcare of Atlanta and the department.
  10. Monitors full-time employee usage and adjusts staffing levels accordingly, helping to meet departmental budget.
  11. Supports Director, Patient Access in implementing and achieving Revenue Cycle goals and initiatives.
  12. Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
  13. Mentor team members to encourage personal and professional growth.
  14. Encourage ongoing skill development by providing opportunities for continued education.

Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.


Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance
Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)
Climbing - Occasionally (activity or condition exists up to 1/3 of time)
Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.
Lifting - Occasionally (activity or condition exists up to 1/3 of time)
Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time)
Sitting - Frequently (activity or condition exists from 1/3 to 2/3 of time)
Standing - Occasionally (activity or condition exists up to 1/3 of time)
Walking - Occasionally (activity or condition exists up to 1/3 of time)
Some potential for exposure to blood and body fluids


About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 27 neighborhood locations and a total of 638 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 70 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been ranked on Fortune magazine’s list of “100 Best Companies to Work For” for fourteen consecutive years and named one of the “100 Best Companies” by Working Mother magazine. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Address:  1405 Clifton Road NE, Atlanta, GA  30322
Function:  Revenue Cycle - Patient Financial Services

Nearest Major Market: Atlanta

Job Segment: Manager, Medical, Patient Care, Pediatric, Change Management, Management, Healthcare