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Mgr Business Operations

Location:  Marcus Autism Center 
Requisition #:  42403


The Marcus Autism Center Business Operations Manager will oversee a number of key operational elements for the center including Revenue Cycle, Patient Experience, IS&T, and Facilities.  The primary responsibility of the manager will be to oversee all functions of the organization’s billing and revenue cycle to maximize cash flow while maintaining and improving internal and external customer relations. Manager will contribute to the day-to-day operations on all issues related to the revenue cycle function, provide analysis, create processes and train others in implementing a cross functional revenue cycle team.  In addition, manager will be responsible for the setting goals, priorities, and performance standards for patient access functions in the following areas:  call center, insurance verification, prior authorization, and financial clearance.  Last, manager will help plan and oversee center IS&T and facility projects and liaison with system departments and resources as needed.  Manager will be involved in departmental and interdepartmental process improvement teams to eliminate waste and improve efficiency.  The position requires the ability to independently plan, schedule, organize and respond appropriately on a wide variety of subjects and situations. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.

  • Bachelor’s degree in Accounting, Finance, or related business discipline
  • No professional certifications required
  • 5 years of experience in business management with strong financial and systems background                                                               
  • Experience in monthly financial reports such as income statements and fund balance reports
  • Master’s degree in Finance or Business Administration or Certified Public Accountant
  • Experience in managing philanthropic funds and/or experience in a health-related field
  • Strong knowledge of general ledger system, Lawson System software
  • Experience with hospital registration and management of non patient accounts
  • Experience in supervising staff level personnel
  • Good written and oral communications skills
  • Interpersonal skills
  • Analytical ability
  • Financial analysis and management
  • Conflict resolution and problem-solving
  • Staff recruitment, retention, and development
  • Physician relations
  • Proficient in Microsoft Office
  • Good understanding of state and federal regulatory guidelines for emergency services, including coding and billing
  • Working knowledge of physician billing information systems
  • Effective understanding of supply chain processes
  • Strong attention to detail
  • Ability to interact with leadership
  • Ability to balance multiple priorities, work within stringent timeframes, and execute projects to completion with minimal supervision
  • Ability to plan time effectively and balance multiple tasks
  • Personal organization and time management
  • Human relations, listening, and teamwork
  • Personal adaptability and motivation
  1. Develops, implements, and maintains the annual capital and operating budget for all areas of responsibility at the cost center and activity level.
  2. Maintains budget within parameters set forth at the beginning of each fiscal year and reviews financial reports monthly and as required.
  3. Works with the management team in the development of all phases of strategic planning and proformas for the department.
  4. Monitors and reports on progress, metrics, and outcomes and administers departmental policies.
  5. May issue monthly invoices to institutional accounts and reconcile balances to same accounts.
  6. May provide oversight for business office staff (e.g. BOC, biller/coder, insurance verifier)
  7. May manage all special funds for the service line (e.g., donor cash, donor endowment, Vision Endowment, research trust, institutional accounts) through monthly expense and revenue monitoring of cost center and fund activities.
  8. Identifies and analyzes variances and facilitates corrections, reporting to service line and Finance leadership.
  9. Prepares reports for senior management regarding strategic plans, budget/financials, and other reporting as requested.
  10. Identifies red flags and works with leadership to develop plan to address or sustain.
  11. May work with leaders to guide the use of restricted funds for operations and capital according to the wishes of the donors and in line with service line planning.
  12. May manage specific gifts and creates financial reports back to donors as needed.
  13. Works closely with service line management to manage external contracts, invoicing, and funding for new recruits.
  14. Manages personnel who handle day-to-day expense processing, ledger review and correction, payroll, human resource processes, and activity maintenance.
  15. May be required to support activities associated with applicable department contract negotiations.
  16. Manages special projects as assigned.
  17. Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
  18. Mentor team members to encourage personal and professional growth.
  19. Encourage ongoing skill development by providing opportunities for continued education.

Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.


Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance
Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)
Climbing - Not Present
Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.
Lifting - Occasionally (activity or condition exists up to 1/3 of time)
Pushing/Pulling - Not Present
Sitting - Constantly (activity or condition exists 2/3 or more of time)
Standing - Occasionally (activity or condition exists up to 1/3 of time)
Walking - Occasionally (activity or condition exists up to 1/3 of time)
No potential for exposure to blood and body fluids


About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 27 neighborhood locations and a total of 638 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 70 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been ranked on Fortune magazine’s list of “100 Best Companies to Work For” for fourteen consecutive years and named one of the “100 Best Companies” by Working Mother magazine. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Address:  1920 Briarcliff Road, Atlanta, GA  30329
Function:  Administrative/Clerical Supp - Administrative/Clerical Supp

Nearest Major Market: Atlanta

Job Segment: Manager, Clerical, Information Systems, Emergency Medicine, Patient Care, Management, Administrative, Technology, Healthcare