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Manager Workforce and Analytics

Work Schedule/Days:  Day / Monday - Friday
Employment Type:  Full-Time
Location:  Support I 
Requisition #:  75281

 

JOB SUMMARY

  • Lead and manage team of provider capacity coordinators, workforce and reporting analysts  to support the needs of the organization
  • Build team of centralized template management in the contact center
  • Maintains standard operating procedures for scheduling template updates, changes, and build-outs
  • Works directly with physicians and other providers, Practice Managers, and Department Administrators to proactively improve template optimization and to identify opportunities
  • Maintains leading edge knowledge of emerging best practices for Scheduling Template Management and access improvement practices
  • Provides expertise and supplemental training to aid central template team in solving technical and operational challenges
  • Manages the team’s service level agreements with different CPG groups and actively prioritizes centralized template building team workload 
  • Analyzes data from dashboards and reports to make recommendations to improve access to care, provider productivity, and waste elimination
  • Develop and monitor compliance of Access Guiding Principles, policies, and procedures related to any requested template changes

EDUCATION

Bachelors degree

CERTIFICATION SUMMARY

Epic Cadence certified (or obtained within 12 months of employment)

EXPERIENCE*

  • Minimum of three years relevant experience 
  • Advanced leadership and management skills
  • Experience in physician group practice and scheduling workflows
  • Provider Template expertise
  • Healthcare contact center experience
  • Experience in building and developing a high performing team  

PREFERRED QUALIFICATIONS*

NA

KNOWLEDGE SKILLS & ABILITIES*

  • Strong understanding and demonstrated use of Epic template management, Cadence and workforce management software
  • Highly motivated self-starter who can motivate others
  • Leader with ability to create strong culture for continuous improvement
  • Demonstrated knowledge of patient access workflow and policies and ability to incorporate best practices
  • Strategic thinking, ability to see the forest through the trees
  • Sound and responsive decision-making and problem-solving skills
  • Excellent oral and written communication skills to convey complex information clearly to all levels 
  • Strong understanding of information technology specific to patient access

JOB RESPONSIBILITIES*

  1. Documented process for prioritizing and executing the organizational needs for scheduling template creation, modification, and management 
  2. Quality reporting for template standardization adherence by practice
  3. Real-time, workforce management program
  4. Transparent and timely reporting for contact center staff and the organization as a whole
  5. Governance structure for template changes
  6. Lead and manage team of provider capacity coordinators, workforce and reporting analysts  to support the needs of the organization
  7. Build team of centralized template management in the contact center
  8. Maintains standard operating procedures for scheduling template updates, changes, and build-outs
  9. Works directly with physicians and other providers, Practice Managers, and Department Administrators to proactively improve template optimization and to identify opportunities
  10. Maintains leading edge knowledge of emerging best practices for Scheduling Template Management and access improvement practices
  11. Provides expertise and supplemental training to aid central template team in solving technical and operational challenges
  12. Manages the team’s service level agreements with different CPG groups and actively prioritizes centralized template building team workload 
  13. Analyzes data from dashboards and reports to make recommendations to improve access to care, provider productivity, and waste elimination
  14. Develop and monitor compliance of Access Guiding Principles, policies, and procedures related to any requested template changes

SYSTEM RESPONSIBILITIES*

Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system. 
Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.
 

PHYSICAL DEMANDS*

Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance
Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)
Climbing - Occasionally (activity or condition exists up to 1/3 of time)
Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.
Lifting - Occasionally (activity or condition exists up to 1/3 of time)
Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time)
Sitting - Frequently (activity or condition exists from 1/3 to 2/3 of time)
Standing - Frequently (activity or condition exists from 1/3 to 2/3 of time)
Walking - Occasionally (activity or condition exists up to 1/3 of time)

WORKING CONDITIONS*

 

About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials.  We offer a comprehensive compensation and benefit package that supports our mission, vision and values.  We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Address:  1575 Northeast Expressway, Bldg 1, Atlanta, GA  30329
Function:  Revenue Cycle - Patient Access


Nearest Major Market: Atlanta

Job Segment: Data Analyst, Analytics, EMR, Manager, Pediatric, Data, Management, Healthcare