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Manager, Support Conference Center

Work Schedule/Days:  Day / Monday - Friday
Employment Type:  Full-Time
Location:  Office Park (1680) 
Requisition #:  46901

 

JOB SUMMARY

Responsible for managing, monitoring, and supervising logistics planning and execution of all set up of trainings and events assigned. This role oversees all event operational matters for Support Center Conference rooms and any other type activity scheduled for the campus.
 

EDUCATION

• Bachelor’s degree in business, hospitality, facilities management or other related field.

CERTIFICATION SUMMARY

• No professional certifications required

EXPERIENCE*

• 2 – 4 years of experience in conference services, catering management, hotel management, guest services or event production.
• Experience managing and training a team of support staff
• Experience in supporting a multi-faceted conference center or similar venue
• Working knowledge of event booking systems, catering and A/V
• Extensive customer service and guest relations experience
• Experience serving C-level and Board level functions.

PREFERRED QUALIFICATIONS*

• Certified Meeting Professional (CMP) Preferred

KNOWLEDGE SKILLS & ABILITIES*

• Excellent communication skills, both oral and written
• Superior customer service and problem-solving skills; Excellent attention to detail
• Proactive, with a strong ability to identifies potential conflicts/problems early and resolve them with minimal disruption
• Strong organizational skills with the ability to manage multiple high priority tasks and projects at one time.
• Ability to manage and lead a team of people to provide exceptional customer service
• Proven ability to work collaboratively with diverse groups and establish ongoing relationships with staff, clients, and partners
• Be independently self-motivated, take full responsibility for performance/efficiency of Conference Center and other assigned meeting rooms. 
• Must maintain professionalism at all times; perform well under time sensitive or stressful conditions.
• Proficient all Microsoft Office applications including Excel, Word, PowerPoint, Outlook; ability to learn new space scheduling software quickly
• Must be able to work evenings and weekends; on-call to facility users when not at the facility.

JOB RESPONSIBILITIES*

1. Manages relationships between the Support Center, users of the Support Center Conference rooms / Conference Center, and external vendor/partners.
2. Coordinates multiple departments (i.e., catering, A/V, facilities, and security) for the production and execution of seamless meetings, events and conferences.
3. Disseminates special event notices and event outlines for assigned scheduled events.
4. Oversees scheduling and approving of all bookable conference space in the Conference Center; ensures best usage of conference space given requests and needs; leverages reporting and analytics to determine optimal functionality.
5. Documents and ensures repair of any known defects in equipment or work product relating to any aspect of a room bookable in the space scheduling software and follows up on those notices, generally in coordination with an internal or external partner
6. Serves as direct communication link for staff, users, or other involved representatives in event planning, execution, facility policies and prepares miscellaneous expense estimates for intercompany invoicing.
7. Ensures facility safety, readiness and client satisfaction while maintaining Support Center’s best interests and enforcing all facility policies as needed.
8. Coordinates and conducts site surveys for future events and attends related meetings to keep projects up to date and help assist booking by speaking to the Conference Center’s operational capabilities.
9. Conducts physical inspection of all areas of the Conference Center to ensure correct set up and patron safety.
10. Manages and leads the team of Support Center Assistants.
11. Resolves room request conflicts; offers suggestions for alternate meeting locations/options.
12. Serves as administrator, educator and superuser for the space scheduling process and system; coordinates annual Conference Center pre-planning and booking
13. Uses data and experience to drive Conference Center process improvement,
14. Manages all areas of the Atrium and Support I lobby, including organization and presentation.
15. Interacts, as needed, with stakeholders to problem solve in a time-critical manner; acts as primary point of contact for Executive Team and other high priority requests.

SYSTEM RESPONSIBILITIES*

Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.
Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

PHYSICAL DEMANDS*
Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance
Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)
Climbing - Not Present
Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.
Lifting - Occasionally (activity or condition exists up to 1/3 of time)
Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time)
Sitting - Occasionally (activity or condition exists up to 1/3 of time)
Standing - Frequently (activity or condition exists from 1/3 to 2/3 of time)
Walking - Frequently (activity or condition exists from 1/3 to 2/3 of time)
WORKING CONDITIONS*
No potential for exposure to blood and body fluids

 

About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 27 neighborhood locations and a total of 638 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 70 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been ranked on Fortune magazine’s list of “100 Best Companies to Work For” for fourteen consecutive years and named one of the “100 Best Companies” by Working Mother magazine.  We offer a comprehensive compensation and benefit package that supports our mission, vision and values.  We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Address:  1680 Tullie Circle, Atlanta, GA  30329
Function:  Human Resources - Human Resources


Nearest Major Market: Atlanta

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