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Manager, Revenue Cycle Systems/Analytics

Work Schedule/Days:  Day / Monday - Friday
Employment Type:  Full-Time
Location:  Support I 
Requisition #:  57341



Provides strategic direction for analytic, reporting, and Revenue Cycle system support, including daily support and management of both core and bolt-on software applications used to manage the revenue cycle. Oversees the development and monitors/generates reports related to all revenue cycle areas. Produces reporting and provides analytic analysis of data to Revenue Cycle leadership and stakeholders at all levels of the organization. Acts as liaison with Information Systems & Technology, Budget and Decision Support, Finance, and other departments as related to revenue cycle metrics, systems, and results. Serves as primary Revenue Cycle contact for outside system vendors and representatives and as a key leader involved in strategic business projects related to the revenue cycle. May be asked to lead projects sponsored by Vice President, Revenue Cycle or Revenue Cycles directors.

  • Bachelor's degree in Business, Health Administration, Mathematics, Statistics, Computer Science, or related field 
  • No professional certifications required
  • 2 years of experience in leading application implementations or upgrades
  • 5 years experience in healthcare patient accounts, managed care, or finance 
  • 2 years of experience in working with finance and revenue cycle leaders and staff, including senior administration, to define data and functional requirements of systems, reports, and analytical output
  • Master's degree
  • Experience in project management
  • Strong skills in both analytics and reporting, including experience in database management, healthcare system applications, and business intelligence tools (e.g., SQL Server, QlikView, or Tableau)
  • Knowledge of key Children's Healthcare of Atlanta revenue cycle applications, e.g., Epic Resolute, Cadence and Prelude, SMS InVision, IDX, XactiMed electronic claims editing and submission, or comparable system
  • Able to function in a dynamic environment subject to impromptu changes in schedules and priorities
  • Ability to communicate well and present findings verbally and via presentations, spreadsheets, and written documents
  • Ability to multitask and work both independently and within teams
  1. Provides leadership to internal initiatives and activities related to revenue cycle data, analytics and reporting.
  2. Works with senior Revenue Cycle leaders to identify and address issues related to performance. 
  3. Oversees revenue cycle technology system, including admitting/registration, scheduling, and patient accounting applications.
  4. Possesses detailed knowledge of core systems and all bolt-on software solutions.
  5. Serves as primary point of contact for both internal and vendor support resources.
  6. Partners with Information Systems & Technology to identify appropriate support mechanism to achieve resolution.
  7. Monitors outstanding issues and reports impacts as needed.
  8. Acts as key data manager for revenue cycle master report writing and ensures the integrity of data provided to all areas.
  9. Leads revenue cycle analysis and provides trends to senior leaders across the organization.
  10. Participates as lead resource in internal and external meetings to help explain data trends and find a root cause in revenue cycle issues.
  11. Represents Vice President, Revenue Cycle at meetings and takes responsibility for ensuring all follow-up items are responded to timely and in appropriate detail.
  12. Acts as lead resource in coordinating revenue cycle system enhancements, upgrades, and replacements with Information Systems & Technology, Supply Chain, and other areas/departments as needed.
  13. Works as key team member with project manager to provide all necessary information for coordination of key revenue cycle projects.
  14. Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
  15. Mentor team members to encourage personal and professional growth.
  16. Encourage ongoing skill development by providing opportunities for continued education.

Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.


Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance
Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)
Climbing - Not Present
Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.
Lifting - Occasionally (activity or condition exists up to 1/3 of time)
Pushing/Pulling - Not Present
Sitting - Frequently (activity or condition exists from 1/3 to 2/3 of time)
Standing - Occasionally (activity or condition exists up to 1/3 of time)
Walking - Occasionally (activity or condition exists up to 1/3 of time)
No potential for exposure to blood and body fluids


About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials.  We offer a comprehensive compensation and benefit package that supports our mission, vision and values.  We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Address:  1575 Northeast Expressway, Bldg 1, Atlanta, GA  30329
Function:  Revenue Cycle - Patient Financial Services

Nearest Major Market: Atlanta

Job Segment: Analytics, Data Analyst, EMR, Information Systems, Manager, Management, Data, Healthcare, Technology