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Manager, Optimization & Support

Work Schedule/Days:  Day / Monday - Friday
Employment Type:  Full-Time
Location:  Support II 
Requisition #:  65721



Ensures all information technology applications and implementations are supported and optimized by proactively building partnerships with customers to anticipate technology needs. Takes a lead role in developing support strategies that align with departmental goals. Builds a strong, effective team. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.


  • Bachelor’s degree in Information Systems, Computer Science, a business-related discipline, or 10 years of relevant experience 


  • No professional certifications required


  • 5 years of experience in a healthcare setting or business-related environment with 2 years in a leadership role
  • Experience in a fast-paced, dynamic environment where organization, analytical, and time/project/conflict management skills were essential
  • Experience with generally known hospital and/or business software systems and management tools
  • Experience in data or system governance and integration practices


  • NA


  • Advanced oral and written communication skills for executive communications, proposals, and project reporting
  • Expert knowledge of the business or clinical content of systems
  • Proficient at a high level in Microsoft Excel, Word, PowerPoint, and Project
  • Proven ability to develop, maintain, and lead collaborative, productive relationships with cross-functional teams at all levels


  1. Manages staff activities to create and nurture constituent relationships with emphasis on consistent, superior service to build productive partnerships. 
  2. Defines and ensures that application support protocols, policies, procedures, and quality metrics are enforced.
  3. Manages and maintains vendor relationships to ensure deliverables are being met as outlined in vendor agreements.
  4. Manages a working relationship with Information Systems & Technology management team and staff, collaborating on the resolution of issues, department goals. and objectives. 
  5. Provides day-to-day staff management, including hiring, terminating, defining goals, and evaluating performance and ensures staff is meeting and exceeding deliverables.
  6. Promotes staff development and growth by providing guidance on development plans and recommending training opportunities for each staff member.
  7. Develops quality metrics to assess overall success of support teams and routinely reports to senior leadership.
  8. Maintains personal professional development.
  9. Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
  10. Mentor team members to encourage personal and professional growth.
  11. Encourage ongoing skill development by providing opportunities for continued education.


Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.


Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.


Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance
Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)
Climbing - Occasionally (activity or condition exists up to 1/3 of time)
Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.
Lifting - Occasionally (activity or condition exists up to 1/3 of time)
Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time)
Sitting - Frequently (activity or condition exists from 1/3 to 2/3 of time)
Standing - Occasionally (activity or condition exists up to 1/3 of time)
Walking - Occasionally (activity or condition exists up to 1/3 of time)


Some potential for exposure to blood and body fluids


About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials.  We offer a comprehensive compensation and benefit package that supports our mission, vision and values.  We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Address:  1575 Northeast Expressway, Bldg 2, Atlanta, GA  30329
Function:  Information Technology - Business Partnering

Nearest Major Market: Atlanta

Job Segment: Information Systems, Patient Care, Manager, Computer Science, Pediatric, Technology, Healthcare, Management