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Lead Scheduler - Hughes Spalding

Work Schedule/Days:  Day / Monday - Friday
Employment Type:  Full-Time
Location:  Hughes Spalding 
Requisition #:  81074



Serves as expert/lead team member while coordinating daily scheduling of patient appointments for medical procedures in a timely and efficient manner. Interacts extensively with physicians/diagnostic staff, office staff, and patients via phone, fax, and email, ensuring accurate and effective scheduling of appointments for needed medical procedures. Independently and accurately handles a wide range of scheduling duties in a fast-paced environment. Participates in the training of new associates in quality control, quality assurance, and continuous quality improvement programs. Works collaboratively with team members to provide quality service to proactively support efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.


  • High school diploma or GED equivalent


  • No professional certifications required


  • Three years of experience in clinical scheduling or an assigned clinical discipline
  • Experience using computers with a high degree of proficiency
  • Successful completion of a course in medical terminology or equivalent experience


  • NA


  • Able to handle stressful work situations and conflict resolution
  • Ability to communicate effectively both orally and in writing
  • Excellent organizational skills
  • Ability to work independently, utilizing experience and judgment as needed
  • Excellent customer service skills


  1. Acts as mentor for other Scheduler as needs arise.
  2. May act as designated floating Scheduler for department.
  3. Assumes primary responsibility for quality assurance checks for Schedulers.
  4. Performs daily assignment check-off for assigned Schedulers.
  5. Precepts for orientation and training of all newly hired Schedulers in standard procedures, quality control, quality assurance, and continuous quality improvement programs.
  6. Coordinates daily schedules with modality or departmental team leaders in accordance with quality assurance.
  7. Assumes responsibility of day-to-day operations in absence of supervisor in collaboration with Practice Manager.
  8. Utilizes computerized scheduling system capabilities for template management, ensuring coordination of team/providers and report generation, template changes, and oversight of all templates.
  9. Identifies and communicates proactively with families the financial resources available to patients whose health plan does not include coverage for services, coordinating with financial counseling services and social worker/financial counselor as required.
  10. May make rounds to clinical team leaders in assigned department to provide updates, increasing departmental communication.
  11. May provide updates and monthly presentations at staff meetings.
  12. Departmental assignment may require scheduling of specific modalities/cases in accordance with hospital policy for patient gestational and chronological age (e.g., coordination with doctor's office, house supervisor, department nursing staff, and other departmental schedulers).
  13. Maintains customer service satisfaction with external physician offices by making random calls, reporting outcomes and improvements to department leaders.
  14. Assists supervisor and/or manager with development of staff by: being available to teammates, acting as a resource to help complete complicated/complex tasks, providing on the job training to team, and seeking out opportunities to become actively involved in staff workflow and development.
  15. Provide supervisor and/or manager feedback on staff performance, educational needs, and workflow status.



Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.


Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.


Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance
Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)
Climbing - Occasionally (activity or condition exists up to 1/3 of time)
Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.
Lifting - Occasionally (activity or condition exists up to 1/3 of time)
Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time)
Sitting - Frequently (activity or condition exists from 1/3 to 2/3 of time)
Standing - Occasionally (activity or condition exists up to 1/3 of time)
Walking - Occasionally (activity or condition exists up to 1/3 of time)


Some potential for exposure to blood and body fluids


About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials.  We offer a comprehensive compensation and benefit package that supports our mission, vision and values.  We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Address:  35 Jesse Hill Jr. Drive, SE, Atlanta, GA  30303
Function:  Revenue Cycle - Patient Access

Nearest Major Market: Atlanta

Job Segment: Medical, Scheduler, Patient Care, Pediatric, Quality Assurance, Healthcare, Administrative, Technology