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IT Process Improvement Specialist

Work Schedule/Days:  Day / Monday - Friday
Employment Type:  Full-Time
Location:  Support II 
Requisition #:  60902



Children's Healthcare of Atlanta is hiring an IT Process Improvement Specialist to join our permanent team!  The IT Process Improvement Specialist contributes to the execution of the department vision and strategies by identifying and executing improvement opportunities. Leads and facilitates the identification of key measures, data analysis, process improvement, and the implementation of redesigned processes for system clinical and operational functions. Documents current process and makes recommendations for process improvements in areas including business systems, resource planning, IT processes, and others as needed. Implements approved changes individually or with a project team, and routinely provides written and verbal feedback to assigned leadership team.


  • Bachelor’s degree in industrial engineering, business, computer science, or related field required


  • Process improvement (Lean/Six Sigma) certification required


  • Minimum of five years’ experience in business analysis, including both functional and technical experience with demand management and project management tools and systems
  • Proven experience in system enhancements, specification documentation, and report development
  • Strong analytical, organizational, and communication skills
  • Experience in leading teams and facilitating workshops from start to finish with measurable results and operational impact


  • Master’s degree


  • Firm understanding of business process reengineering and business modeling concepts, as well as business systems development and analysis
  • Sound analytical, quantitative, organizational, and problem-solving skills, with demonstrated ability to manage timelines and track issues and trends
  • Strong verbal, written, and presentation skills; able to distill complex technical concepts and employ sound analytics to convey a compelling story to both technical and non-technical personnel and leaders
  • Demonstrated proficiency in analytical, statistical, reporting, and business intelligence tools
  • Demonstrated instruction and/or mentoring skills


  1. Process Improvement
    • Reviews and documents current business processes, performs benchmarking analysis, determines whether current processes meet business needs, and develops methodologies and disciplines to achieve efficiencies. Facilitates multidisciplinary teams using Lean Six Sigma methodology when appropriate.
    • Develops and implements monitoring and reporting to evaluate the overall performance of processes and improvement efforts. Provides data and analysis to assist in identification of additional improvement opportunities.
    • Conducts periodic audits to ensure compliance and standardization and to identify any additional risks or opportunities.
    • Collaborates with assigned area’s department leaders and others in the planning, development, implementation, monitoring, and improvement of processes pertinent to their area.
    • Engages with leaders and stakeholders within IS&T to assist in the goal development process; helps define functional strategy and identify opportunities to innovate.
    • Educates and provides technical expertise to employees and leaders in identifying key performance indicators linked and aligned with organizational strategic goals and performance targets.
    • Recommends and implements approved changes; ensures training and documentation are updated to support changes, including policies, when appropriate.


Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.


Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.


Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance
Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)
Climbing - Occasionally (activity or condition exists up to 1/3 of time)
Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.
Lifting - Occasionally (activity or condition exists up to 1/3 of time)
Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time)
Sitting - Constantly (activity or condition exists 2/3 or more of time)
Standing - Occasionally (activity or condition exists up to 1/3 of time)
Walking - Occasionally (activity or condition exists up to 1/3 of time)


No potential for exposure to blood and body fluids


About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials.  We offer a comprehensive compensation and benefit package that supports our mission, vision and values.  We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Address:  1575 Northeast Expressway, Bldg 2, Atlanta, GA  30329
Function:  Information Technology - Project Management

Nearest Major Market: Atlanta

Job Segment: Business Process, Lean Six Sigma, Computer Science, Pediatric, Business Intelligence, Management, Technology, Healthcare