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IS Program Management Team Lead

Work Schedule/Days:  Day / Monday - Friday
Employment Type:  Full-Time
Location:  Support II 
Requisition #:  93641

MANDATORY COVID-19 VACCINATION: In accordance with CMS rules, Children’s requires all employees to be fully vaccinated or receive an approved exemption.



Children's Healthcare of Atlanta is hiring a Program Management Team Lead to join our permanent team! The Program Management Team Lead provide expert project management, manage assigned program(s), and leads project managers working on projects within program(s). Mentor team members on project management and department methodologies, processes and tools.. Serves as a point of escalation for support and expert resource needs. Takes a lead role in working with management to research and propose implementation strategies and goals.


  • College degree or equivalent experience


  • Project Management Professional (PMP) certification, equivalent professional certification, or Master’s degree in Project Management


  • Minimum of seven years in project or program management experience in a health care or business environment
  • One year employment at Children’s in a project management capacity
  • Mastery of generally known project management software (e.g. – Microsoft Project), commercially available healthcare or business software packages (e.g. – Microsoft Office Suite) is required


  • Demonstrates working knowledge of the program content


  • Must demonstrate ability to lead projects from inception to completion with minimal management supervision and to assist other team members in learning these skills
  • Must be able to demonstrate organizational, analytical, and time management skills and display the following aptitudes: communication, problem solving, and conflict resolution
  • Must demonstrate excellent verbal and writing skills for executive communications, proposals, and project reporting
  • Must be able to function in a dynamic environment subject to impromptu changes in schedules and priorities
  • Must have the ability to develop and maintain good working relationships and to interact positively and productively with teams across organizational lines, including administrative and executive staff


  1. PMO Methodology and Standards
    • Expertly and independently apply established standards, methodology and processes to all project activities.
    • Proactively create and manage at a role model level all aspects of a project, including but not limited to:  project deliverables, resources, budgets, schedules, scope, change management, and stakeholder management and vendor management.
  2. Program Management
    • Effectively manage program(s), to ensure projects are moving forward to meet the needs of leadership.
    • Handle multi-project interactions, conflicts, dependences, and related decisions while considering project priorities.
    • Assist with program governance process and creation of timely, professional reporting.
    • Anticipate needs and escalate issues related to your program proactively; working collaboratively with team members and leadership to address.
  3. Achieve Business Objectives/Goals
    • Plan, direct, drive and coordinate activities of your program and projects, ensuring goals and objectives are accomplished
    • Understand the business need for each project.
    • Identify requirements, stakeholders, dependencies, etc. Modify plans per changing priorities, policies and resources for continued alignment to business objectives.
  4. Workload
    • Oversee multiple high profile, complex, multi-team projects.
    • Ensure deliverables from project team members are completed appropriately.
    • Expertly create and maintain detailed schedules using prescribed PM software.
    • Maintain all project info within prescribed PPM tools and project site on a timely basis.
    • Escalate issues and risks in a timely manner following appropriate escalation paths.
  5. Management/Stakeholder Communication
    • Prepare reports summarizing resource utilization and project performance.
    • Proactively provide Stakeholders with clear, concise, professional, verbal/written communications.
    • Independently and proactively prepare executive-level, polished presentations, decision papers, and other documentation.
    • Provide exemplary polished, professional, and accurate status reports.
  6. Team Communication
    • Provide clear, appropriate verbal/written communications.
    • Facilitate meetings in accordance with established meeting norms.
    • Facilitate communication between technical SMEs and business owners, translating into laymen’s terms.
  7. Leadership
    • Take a lead role in process improvement initiatives related to project management protocols, procedures, and guidelines.
    • Provide meaningful performance feedback on project team members.
    • Develop relationships and collaborate with all levels of stakeholders across departments with differing needs, to instill confidence and facilitate transformational change.
    • Demonstrate mastery of and coach project managers on the aspects of the profession such as leadership, methodology, tools and people skills.
    • Assist manager with training, coaching, mentoring, and onboarding/orientation of team members.
    • Participate in new hire interviews and selection process.
  8. Education/Compliance
    • Participate in and contribute to team/department meetings and trainings.
    • Use CHOA competencies and assigned goals to guide and model conformance to job expectations.
    • Maintain professional certifications - If they do not require PDUs, obtain a minimum of 20 PDUs annually.
    • Proactively comply with Children’s and IS&T policies.


Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.


Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.


Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance
Bending/Stooping - Not Present
Climbing - Not Present
Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.
Lifting - Occasionally (activity or condition exists up to 1/3 of time)
Pushing/Pulling - Not Present
Sitting - Frequently (activity or condition exists from 1/3 to 2/3 of time)
Standing - Occasionally (activity or condition exists up to 1/3 of time)
Walking - Occasionally (activity or condition exists up to 1/3 of time)


No potential for exposure to blood and body fluids


About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials.  We offer a comprehensive compensation and benefit package that supports our mission, vision and values.  We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Address:  1575 Northeast Expressway, Bldg 2, Atlanta, GA  30329
Function:  Information Technology - Project Management

Nearest Major Market: Atlanta

Job Segment: Manager, Program Manager, Pediatric, Project Manager, Change Management, Management, Healthcare, Technology