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Financial Counselor - PRN - Office Park

Requisition #:  30370     
Name of Location:   Office Park (1644)



Serves as primary contact to educate family and community about financial assistance and charity care programs, health insurance exchange, or alternate insurance programs as appropriate. Conducts all interactions in a manner that will result in a positive patient experience and appropriate reimbursement for services. Works in partnership with other team members to provide quality service to proactively support efforts that ensure delivery of safe patient care and services and promote a safe environment at Children’s Healthcare of Atlanta.


  • High school diploma or GED and any state-specific training and examination requirements


  • No professional certifications required


  • Experience in social services or public assistance programs, including personal contact with clients


  • College degree
  • Experience in healthcare financial counseling
  • Fluency in Spanish or other foreign language
  • Experience in social services or public assistance programs, including personal contact with clients
  • Certified Patient Account Representative (CPAR), Certified Healthcare Access Associate (CHAA), or Certified Financial Counselor (CFC)


  • Must have a sense of responsibility, professionalism, empathy, and a commitment to customer service
  • Excellent written and oral communication skills


  1. Interviews patients and/or family members to secure information concerning insurance coverage, eligibility, and qualification for various financial assistance programs and/or arranges payment plans.
  2. Educates, screens, and assists patient/family to obtain insurance coverage through enrollment in programs, including Medicaid, Medicare, and other state-based assistance programs.
  3. Requests patient payments as necessary and identifies third-party liability accounts for hospital lien filing.
  4. Obtains eligibility for medical evaluations and procedures.
  5. Determines eligibility of patients under Children’s Financial Assistance Program.
  6. Monitors work queues daily to complete appropriate follow-up procedures with responsible parties and include reasons of denial, dates of eligibility, and other appropriate information.
  7. Identifies and maintains list of available programs of financial sponsorship of healthcare services and eligibility requirements for each program.
  8. Applies excellent verbal and non-verbal communicative skills to identify and reduce anxieties/concerns of patients and/or families/friends.
  9. Interacts effectively with medical staff, other departmental employees, and other hospital personnel.
  10. Maintains confidentiality of patient information.
  11. Self-motivates, multitasks, and prioritizes effectively in a fast-paced environment.


Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.


Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.


Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance

Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)

Climbing - Occasionally (activity or condition exists up to 1/3 of time)

Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.

Lifting - Occasionally (activity or condition exists up to 1/3 of time)

Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time)

Sitting - Constantly (activity or condition exists 2/3 or more of time)

Standing - Occasionally (activity or condition exists up to 1/3 of time)

Walking - Occasionally (activity or condition exists up to 1/3 of time)


Some potential for exposure to blood and body fluids



Location Address:  1644 Tullie Circle, Atlanta, GA  30329
Function:  Revenue Cycle - Patient Financial Services



Children’s Healthcare of Atlanta is one of the largest pediatric clinical care providers in the country. We have a total of 638 licensed beds among our three hospitals and 28 neighborhood locations. We are home to the only Level 1 and 2 pediatric trauma centers in Georgia, and we treat about 60 percent of pediatric trauma patients in the state.

  • We are ranked as a top pediatric heart care and heart surgery program by US News & World Report.
  • Our 27-bed unit is one of the largest dedicated pediatric Cardiac Intensive Care Units (CICUs) in the Southeast.
  • We performed 634 cardiac surgeries in 2017. We are ranked No. 3 nationally in pediatric cardiac surgical and medical volumes.
  • Our Cardiac Stepdown Unit was recognized with a gold-level Beacon Award of Excellence. Our CICU was recognized with a silver-level Beacon Award of Excellence for nursing outcomes.
  • Our staff includes more than 50 pediatric cardiologists and three pediatric cardiothoracic surgeons.

Nearest Major Market: Atlanta

Job Segment: Counseling, Medical, Patient Care, Medicaid, Medicare, Healthcare