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Field Services Technician

Requisition #:  30663     
Name of Location:   Office Park (1649)



Installs, supports, and maintains all user-facing technology, including workstations, printers, phones, cell phones, and client side software.    


  • Graduation from accredited high school or equivalent


  • A+ or above


  • Two years of experience in computer operations
  • Two years of experience in a desktop support position, including help desk and a microcomputer environment
  • Experience in workstation hardware installation, upgrades, and testing


  • Experience in performance tuning, capacity, security, planning, and application configuration management
  • Two years of experience in a healthcare setting
  • Microsoft Certified Solutions Expert (MCSE)
  • Computing Technology Industry Association A+
  • Computing Technology Industry Association N+


  • Demonstrated knowledge of generally known information technology platforms, standards, and software development language(s)
  • Well-developed organizational, written communication, and analytical skills
  • Strong interpersonal skills to interact positively and productively with teams across organizational lines, including administrative/executive staff and patient care system users
  • Must be able to function in a dynamic environment subject to impromptu changes in schedules and priorities
  • Proficient in TCP/IP, Microsoft Office, Windows operating systems, VoIP technologies, and server hardware and application support


  1. Implements all Information Systems & Technology hardware and software on a wide area network, including Microsoft Office Suite and operating systems and specialized clinical and business software within the system.
  2. Maintains proper documentation, as required by Information Systems & Technology management, to properly track status of all implemented Information Systems & Technology equipment and software, assist the solution center in providing prompt responses to users of newly implemented equipment and software as stated by policy, and to maintain a current inventory of all implemented equipment and software.
  3. Demonstrates data modeling skills, e.g. normalization, star schema, and the vault.
  4. Participates in system projects, provides appropriate assistance to project manager and coordinates moving of Children's Healthcare of Atlanta equipment.
  5. Provides input into technology strategies and tool selections.
  6. Acts independently to determine methods and procedures used to resolve complex issues.
  7. Performs other duties and responsibilities as required.


Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.


Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.


Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance

Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)

Climbing - Occasionally (activity or condition exists up to 1/3 of time)

Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.

Lifting - Occasionally (activity or condition exists up to 1/3 of time)

Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time)

Sitting - Occasionally (activity or condition exists up to 1/3 of time)

Standing - Frequently (activity or condition exists from 1/3 to 2/3 of time)

Walking - Occasionally (activity or condition exists up to 1/3 of time)


Some potential for exposure to blood and body fluids



Location Address:  1649 Tullie Circle, Atlanta, GA  30329
Function:  Information Technology - Solution Center/Field Svcs



Children’s Healthcare of Atlanta is one of the largest pediatric clinical care providers in the country. We have a total of 638 licensed beds among our three hospitals and 28 neighborhood locations. We are home to the only Level 1 and 2 pediatric trauma centers in Georgia, and we treat about 60 percent of pediatric trauma patients in the state.

  • We are ranked as a top pediatric heart care and heart surgery program by US News & World Report.
  • Our 27-bed unit is one of the largest dedicated pediatric Cardiac Intensive Care Units (CICUs) in the Southeast.
  • We performed 634 cardiac surgeries in 2017. We are ranked No. 3 nationally in pediatric cardiac surgical and medical volumes.
  • Our Cardiac Stepdown Unit was recognized with a gold-level Beacon Award of Excellence. Our CICU was recognized with a silver-level Beacon Award of Excellence for nursing outcomes.
  • Our staff includes more than 50 pediatric cardiologists and three pediatric cardiothoracic surgeons.

Nearest Major Market: Atlanta

Job Segment: Technician, Medical, Telecom, Telecommunications, Patient Care, Technology, Healthcare