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Epic Resolute Application Analyst

Work Schedule/Days:  Day / Monday - Friday
Employment Type:  Full-Time
Location:  Support II 
Requisition #:  93889

MANDATORY COVID-19 VACCINATION: In accordance with CMS rules, Children’s requires all employees to be fully vaccinated or receive an approved exemption.



Implements and supports clinical technology applications for the Children’s Healthcare of Atlanta user community. Advocates for user needs and coordinates support requests within Information Systems & Technology. Acts as liaison among Information Systems & Technology and clinical end user patient care departments, vendors, and other technical experts. Supports efforts which ensure safe patient care and services by developing and delivering clinically and technically sound solutions for customer technology needs.


  • College degree in operationally related area or equivalent experience


  • Certification as applicable to position


  • 2 years of experience in application, modules, or equivalent systems in an operationally related business


  • Experience in healthcare


  • Proven strong oral and written communication skills with a diverse population
  • Proven organizational, problem-solving, analytical, and time management skills
  • Strong interpersonal skills to interact positively and productively with teams across organizational lines
  • Creative problem-solver with strong focus on achieving objectives within prescribed timelines while maintaining quality standards and organization requirements
  • Flexibility to manage multiple initiatives and shift priorities based on business needs
  • Ability to perform job duties independently with minimal supervision


  1. Functions as business partner with service lines, departments, individuals, and coworkers.
    • Develops in-depth knowledge of system capabilities, applications, and processes to function effectively as an educator and expert for system users.
    • Participates actively in routine meetings with department heads and/or superusers to identify, document, and prioritize their needs.
    • Performs rounds with departments to maintain casual interface with individuals and focus on relationship-building.
    • Coordinates operational and capital project requests with appropriate Information Systems & Technology and operational teams.
    • Acts as contact point with Information Systems & Technology regarding system down time.
  2. Provides technical support services.
    • Provides Epic and other applications software support, file maintenance, and build for break-fixes, optimizations, special updates, upgrades, and implementations.
    • Provides assessment, coordination, documentation, release note review, testing, and implementation of programming, upgrade, and project requests.
    • Maintains strong and positive relationships with all application vendors.
    • Provides on-call coverage as scheduled.
  3. Provides project management services and support.
    • Follows Information Systems & Technology project management protocol.
    • Advocates user perspective and focuses on ensuring a comprehensive support plan and documentation.
    • Works with end users to navigate the project request process.
  4. Ensures compliance with Information Systems & Technology, Children’s Healthcare of Atlanta, Joint Commission, and Health Insurance Portability and Accountability Act guidelines, policies, and procedures.
    • Provides system solutions in accordance with regulatory guidelines.
    • Follows prescribed change management and time reporting processes and documentation requirements.
    • Responds to support calls within designated times according to priority and provides regular updates until resolution.
    • Provides and communicates clear documentation for support, status, and issues resolutions.
    • Remains current on Epic new version training for all applicable Epic certifications (if Epic).


Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.


Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.


Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance
Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)
Climbing - Not Present
Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.
Lifting - Occasionally (activity or condition exists up to 1/3 of time)
Pushing/Pulling - Not Present
Sitting - Frequently (activity or condition exists from 1/3 to 2/3 of time)
Standing - Occasionally (activity or condition exists up to 1/3 of time)
Walking - Occasionally (activity or condition exists up to 1/3 of time)


Some potential for exposure to blood and body fluids


About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials.  We offer a comprehensive compensation and benefit package that supports our mission, vision and values.  We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Address:  1575 Northeast Expressway, Bldg 2, Atlanta, GA  30329
Function:  Information Technology - Business Partnering

Nearest Major Market: Atlanta

Job Segment: Change Management, EMR, Pediatric, Information Systems, Patient Care, Management, Healthcare, Technology