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Director Transplant and Specialty Services

Work Schedule/Days:  Day / Monday - Friday
Employment Type:  Full-Time
Location:  Egleston 
Requisition #:  62381

 

JOB SUMMARY

The Director of Transplant and Specialty Services is responsible for overseeing the administrative, clinical, operational, regulatory, and financial functions of the Transplant Program at Children’s. The Director partners with executive and physician leadership on the development and implementation of strategic initiatives to ensure delivery of high-quality patient care across the continuum of care and related services in the Transplant Program at Children’s.

 

The Director works to advance Children’s pediatric transplant program and related services through emphasis on achieving national preeminence, positioning of the program to have a regional focus, and ensure provision of patient-focused, knowledge-based, discovery-driven care.

JOB RESPONSIBILITIES*

  1. Collaborate with physician leaders of the Transplant program, (Heart, Liver and Kidney Transplant, Nephrology and Gastroenterology), to develop and support strategies, initiatives, and protocols to optimize and advance Children’s Transplant program.
  2. Provide clinical operations oversight for Children’s Transplant Clinic, Infusion Center, Transplant Step Down Unit, Technology Dependent ICU, Acute Dialysis, Liver transplant, Kidney transplant, chronic kidney disease, intestinal rehabilitation, and regulatory oversight of Heart Transplant program.
  3. Collaborate with the adult liver and kidney transplant programs In an effort to support the growth of our transition program, collaborate to allow a safe and seamless transition of care.
  4. Responsible for all regulatory aspects of solid organ transplant reporting and compliance with UNOS, OPTN, CMS, and The Joint Commission.
  5. Partner with Children’s Physician Group practice managers leaders to optimize the overall gastroenterology and nephrology divisions, including leading efforts to enhance the national stature of gastroenterology and nephrology.
  6. Oversee the professional revenue cycle functions for providers who provide services in the Transplant Clinic including scheduling, insurance authorizations, posting and charge reconciliation, and denial management.
  7. Establish, coordinate, and maintain all administrative operations for the Transplant Program in partnership with system and physician leaders, to promote innovation, strategic planning and business development, provision of quality health care, research, teaching/training, a multi-disciplinary collaborative practice, fiscal management and accountability, and a high level of customer orientation/satisfaction.
  8. Lead and oversee key operational functions to support clinical, research, training and administrative activities including regulatory/compliance management, patient access operations, patient financial services, contracting, quality, safety, data management, customer experience, provider relations, budget and financial oversight, space managment, and innovation.
  9. Partner with other areas of the system including Strategic Planning, Business Development, Marketing and Communication, Foundation, Finance, Research, Managed Care, Human Resources, Facilities Planning, Emory’s Adult Living Transplant Program, Quality, and other clinical areas to ensure efficient and effective processes are in place for all activities within the Program.
  10. Monitor and report critical clinical success factors for the program, including productivity, price/cost, volume, contribution margin, quality metrics, budget adherance, business development. preeminence program, and satisfaction of employees, patients/families, physicians, and payers.
  11. Develop, implement, and evaluate programs to promote the recruitment, retention, professional development, continuing education and career planning of all Program staff.
  12. Motivate, mentor, and monitor program staff and leadership to create an effective and collaborative team while providing professional development and growth opportunities.
  13. Oversee program performance improvement plans to promote the highest quality of care and develops corrective action measures and implements as necessary.

EXPERIENCE*

  • Minimum of five (5) years of management/administrative experience in a high acuity healthcare setting. Experience in an academic healthcare setting is preferred.
  • Leadership experience including direct and indirect management of personnel.
  • Significant clinical operations/management experience and alignment/engagement of physicians and clinicians.
  • Proven experience developing and implementing strategies to optimize patient care.
  • Experience building and maintaining partnerships between clinical and non-clinical stakeholders.

EDUCATION

  • Bachelor’s degree in Health Administration, Business, Nursing, or other healthcare related field. 

KNOWLEDGE SKILLS & ABILITIES*

  • Ability to connect with patients, employees and physicians at all levels.
  • Ability to align departmental strategy and performance with system-wide strategy and targets.
  • Must have outstanding business and financial acumen. Demonstrated ability to provide outstanding care while adhering to established financial parameters.
  • Outstanding analytical ability is required. Able to quickly, yet thoroughly, determine needs, cost/benefits, risks, and mitigations when presented with an issue or system generated solution.
  • A persuasive communicator with strong interpersonal skills who is an empathetic, respectful listener.
  • Demonstrated ability to lead and navigate conflict resolution resulting in win/win outcomes.
  • A confident leader with business skills who knows how to achieve challenging performance goals in complex, evolving environments, including balancing his or her own strengths and weaknesses with complementary associates.
  • A mentor with strong coaching skills to nurture the development of staff into accomplished clinicians, researchers and teachers.\An approachable and enthusiastic leader who is accessible and visible to all stakeholders.
  • Aptitude to work and be successful in a complex, dynamic environment. An individual with high energy and intellectual horsepower capable of absorbing multiple inputs on multiple issues virtually simultaneously.
  • Demonstrated ability to advance strategy in a collaborative culture, working through influence and building/sustaining strong relationships across the organization.
  • Functions as a mentor/coach with a collaborative style. A person who can develop, nurture and encourage staff to embrace change and improve the organization. Ability to hold people accountable to achieve objectives.
  • An individual of the highest integrity with high levels of energy, maturity, and flexibility and a reputation for fairness and idealism.
     

CERTIFICATION SUMMARY

  • For RN applicants, Registered Nurse certification is required.

PREFERRED QUALIFICATIONS*

  • Master’s degree in Nursing, Health Administration, or Business Administration.
  • Appropriate professional certification strongly preferred
  • Management experience in a pediatric setting or transplant services
  • Previous leadership experience in clinical programs with matrixed multidisciplinary team
  • Outpatient and/or physician practice operations experience
  • Research/academic work experience 
  • Understanding of complex transplant regulatory environment

SYSTEM RESPONSIBILITIES*

Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.

 

Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.

 

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

PHYSICAL DEMANDS*

Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance
Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)
Climbing - Occasionally (activity or condition exists up to 1/3 of time)
Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.
Lifting - Occasionally (activity or condition exists up to 1/3 of time)
Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time)
Sitting - Constantly (activity or condition exists 2/3 or more of time)
Standing - Occasionally (activity or condition exists up to 1/3 of time)
Walking - Occasionally (activity or condition exists up to 1/3 of time)

WORKING CONDITIONS*

Some potential for exposure to blood and body fluids

 

About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials.  We offer a comprehensive compensation and benefit package that supports our mission, vision and values.  We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Address:  1405 Clifton Road NE, Atlanta, GA  30322
Function:  Leadership/Management - Director/Senior Director


Nearest Major Market: Atlanta

Job Segment: Manager, Rehabilitation, Gastroenterology, Patient Care, Nursing, Management, Healthcare