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Director Operations Marcus Autism Center

Location:  Marcus Autism Center 
Requisition #:  51541


The Director of Operations for Marcus Autism Center is responsible for providing effective clinical, research, teaching, and administrative operations leadership for Marcus Autism Center.  This director will collaborate with the Financial, Clinical, Research, and Teaching leadership at Children’s Healthcare of Atlanta and Emory University to ensure efficient delivery of high-quality patient care, transformational research and innovation, and interdisciplinary teaching to benefit the children and families we serve.  This leader will proactively manage day-to-day operational, business and physical plant components of clinical, research, teaching and administrative activities.  They are accountable for engaging in strategic plan development and facilitating implementation of the Marcus Autism Center Strategic Plan and ensuring optimal operational, financial, customer service, clinical and research outcomes.  The director acts as business operations liaison for shared services with Children’s and Emory.

  • Bachelor’s degree in business administration, health administration, or related discipline
  • No professional certifications required
  • 10 years management experience within a healthcare organization
  • MBA or MHA degree.
  • Five (5) years outpatient and/or physician practice operations experience
  • Five (5) years academic work experience including research management experience
  • Management experience in behavioral and mental health, autism, and/or pediatrics
  • Demonstrated ability to build productive relationships with physicians, clinicians, faculty, leadership and staff
  • Strong command of the principles associated with financial analysis, physician practice operations, research operations, healthcare information systems and technologies
  • Strong command of facility operations (maintenance, space management, security, and parking solutions)
  • Demonstrated ability to monitor progress towards defined goals
  • Demonstrated ability to work with clinical leaders to jointly achieve goals
  • Demonstrated ability to work with academic partners to achieve collective goals
  • Demonstrated ability to partner with support service areas (IS&T, Facilities, HR, Finance, Legal, Research and Academics, etc.) to ensure effective maintenance of operations
  • Demonstrated skills and aptitude for conflict resolution, problem-solving, staff development and time management
  • Demonstrated people management and people development
  • Demonstrated ability to work with Board level leadership
  • Demonstrated ability to successfully influence and effectively communicate

Establish, coordinate, and maintain all clinical, research, teaching and administrative operations for the Marcus Autism Center in partnership with program leaders, to promote and support the following

  • Provision of quality health care, research, teaching and training
  • Innovation and transformation
  • Business development, growth and expansion
  • Fiscal management and accountability
  • People development and employee engagement
  • Effective allocation of resources including workforce utilization
  • Strategic planning and development
  • Customer orientation and satisfaction
  • Donor stewardship
  • Community engagement

Lead and oversee key operational functions to support the clinical, research, training and administrative activities at Marcus, including

  • Practice Management: operational oversight of clinical/medical practices and personnel
  • Research Management: operational oversight of research activities and personnel, oversee grant activities in collaboration with appropriate departments, support regulatory/IRB compliance, support effort reporting and certification activities
  • Patient Access: intake, scheduling, registration, front desk operations
  • Patient Financial Services: revenue cycle activities, coding, billing and collections, denial analysis and management
  • Contracting: support contracting for managed care, governmental agencies and payors, vendors and schools
  • Space and Facilities: space plan development, parking plan, facilities management and oversight
  • Quality and Safety: security oversight, emergency management and planning, clinical and research quality outcomes support, staff safety support, employee health support, risk management support
  • Project management: optimizing current operations, continuous improvement initiatives
  • Customer Experience: crafting engaging customer experiences, fielding customer inquiries
  • Provider Relations and Engagement: provider recruitment, provider onboarding, relationship building, conflict resolution support
  • Budgeting and Financial Oversight: develop budgets, manage performance to budget and value improvement
  • Operational analysis: productivity measurement and reporting, analysis of growth opportunities, proforma development and support
  • Human Resources: optimizing staff deployment, aligning expertise to roles, developing clinical and operational leaders, employee engagement, retention
  • Community Engagement: donor, legislative and community presentations and tours, fundraising support
  • Innovation: research & development cycle creation and implementation, innovation pipeline management, program and service development and implementation

Direct team of managers in the provision of operational activities in successful collaboration with clinical, research and training leaders

  • Identify, grow and develop management and leadership talent
  • Build high performing management team

Analyze, monitor and manage operational and financial goals and indicators for Marcus to drive operational results

  • Monitor and report critical operational success factors including financial indicators, census and volumes, value improvement, customer service and satisfaction metrics, retention, employee engagement, utilization trending, referral patterns, and other operational reporting as defined
  • Develop and implement plans to achieve performance goals and targets

Ensure compliance with Children’s and Emory policies and guidelines as well as local, state, and federal regulations, policies, and standard operating procedures
Liaise with system resources and contacts for all operational, research and financial matters related to Marcus Autism Center


Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.


Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance
Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)
Climbing - Occasionally (activity or condition exists up to 1/3 of time)
Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.
Lifting - Occasionally (activity or condition exists up to 1/3 of time)
Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time)
Sitting - Constantly (activity or condition exists 2/3 or more of time)
Standing - Occasionally (activity or condition exists up to 1/3 of time)
Walking - Occasionally (activity or condition exists up to 1/3 of time)
Some potential for exposure to blood and body fluids


About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials.  We offer a comprehensive compensation and benefit package that supports our mission, vision and values.  We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Address:  1920 Briarcliff Road, Atlanta, GA  30329
Function:  Practice Management - Practice Management