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Director IS Business Partnerships- Ambulatory

Location:  Park West 
Requisition #:  32878

JOB SUMMARY

The Director IS Business Partnerships, Ambulatory will lead the IS&T ambulatory application support units in business partnership with organizational stakeholders to provide technology solutions and resolve problems involving software applications, information access, computers, and training requirements. The Director IS Business Partnerships, Ambulatory reports to the VP of IS&T.

EDUCATION

  • Bachelor’s degree in Information Technology or related field or equivalent experience

CERTIFICATION SUMMARY

  • No professional certifications required

EXPERIENCE*

  • Minimum of five years leadership experience in an IT support organization

PREFERRED QUALIFICATIONS*

  • Healthcare experience

KNOWLEDGE SKILLS & ABILITIES*

  • Must have strong interpersonal skills to interact positively and productively with a variety of people, including staff, peers, administrative and executive staff as well as vendor constituents
  • Must be able to demonstrate well-developed organizational and analytical skills in a service environment
  • Must be able to function in a dynamic environment subject to impromptu changes in schedules and priorities
  • Demonstrates the following skills in accomplishing job duties and responsibilities:
    • Personal organization and time management
    • Human relations and teamwork
    • Personal adaptability
    • Personal motivation
    • Listening

JOB RESPONSIBILITIES*

  1. Lead the IS&T ambulatory application support units in business partnership with organizational stakeholders to provide technology solutions and resolve problems involving software applications, information access, computers, and training requirements.
  2. Create and nurture excellent and highly credible constituent relationships with particular emphasis on consistent, superior service.
  3. Ensure the establishment and enforcement application support protocols, policies, procedures, and quality metrics. 
  4. Ensure the timely and effective communications of support units to all constituents.  
  5. Manage vendor performance as it relates to established support agreements.
  6. Assess and improve continuously the performance and services provided by the applications support unit.
  7. Establish appropriate staffing levels and resource utilization to ensure constituents’ support needs are met or exceed.
  8. Establish staff development plan and processes, inclusive of effective staff orientation and training programs.
  9. Manage operational budget for assigned areas of responsibility to ensure that system budget performance goals are met. 
  10. Assist in the analysis of organizational needs as required for long range planning, budgeting, and implementation of technology

SYSTEM RESPONSIBILITIES*

Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.

 

Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.

 

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

PHYSICAL DEMANDS*

Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance

Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)

Climbing - Occasionally (activity or condition exists up to 1/3 of time)

Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.

Lifting - Occasionally (activity or condition exists up to 1/3 of time)

Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time)

Sitting - Frequently (activity or condition exists from 1/3 to 2/3 of time)

Standing - Occasionally (activity or condition exists up to 1/3 of time)

Walking - Occasionally (activity or condition exists up to 1/3 of time)

WORKING CONDITIONS*

No potential for exposure to blood and body fluids

 

About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 27 neighborhood locations and a total of 638 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 70 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been ranked on Fortune magazine’s list of “100 Best Companies to Work For” for fourteen consecutive years and named one of the “100 Best Companies” by Working Mother magazine. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Address:  2800 Century Pkwy NE, Atlanta, GA  30345
Function:  Leadership/Management - Director/Senior Director


Nearest Major Market: Atlanta

Job Segment: Manager, Pediatric, Technical Support, Management, Healthcare, Technology