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Director, Internal Communications

Work Schedule/Days:  Day / Monday - Friday
Employment Type:  Full-Time
Location:  Support I 
Requisition #:  64291



The Director, Internal Communications is responsible for developing a comprehensive communication program that aligns with our People Strategy and articulates Children’s vision, mission, values, and strategy to our employees and provides linkages to our key people, programs, and tools.


Reporting to the VP, Marketing and Communications, the Director leads a team of eight communication professionals. Collectively, this team implements innovative and effective communication tools and supports leaders in their efforts to deliver messages to employees to create change in awareness, attitude, understanding and behavior.


  1. Develops employee communication strategy by clearly outlining purpose and intended audience, and implementing in a clearly understandable and audience-appropriate format and style.
  2. Conducts audience segmentation and develop appropriate targeting plans.
  3. Audits internal messages and communication materials by reviewing appropriateness and developing innovative and relevant methods for communication.
  4. Leads internal branding execution by linking to People Strategy and driving connection by employees to our Employee Promise and Value Proposition, in a cost-effective, measurable manner.
  5. Develops effective and appropriate communication tools and messages for managers and leaders, and crafts key messages and broad internal correspondence for the CEO and other Senior Leaders, that reflect each manager’s and leader’s individual style while supporting a cohesive corporate communication package.
  6. Manages System internal communications related to crisis or events and aligns with operational actions.
  7. Develops effective processes to manage the department staff that account for strategy development, media and tactic development and editorial management.
  8. Provides support to the various areas of Human Resources in communicating programs and changes as needed to ensure they work in concert with Human Resources and Children's goals and objectives.
  9. Hires, engages and develops a high performing Communications team.


  • Minimum of ten (10) years’ experience leading large components of internal/external communications in a corporate setting is required.
  • At least five (5) years’ management experience (people and financial).
  • Experience in Internet-based communication tool evaluation, design, implementation, and measurement.
  • Experienced in managing outside agency/vendor relationships
  • Previous experience developing executive-level employee communications, using various channels. Hands on experience partnering with senior executives to develop presentations and speeches.
  • Significant project management experience. Able to manage complex projects with multiple work streams. History of managing project interdependencies, timelines, and resources ultimately to meet project deliverables within budget parameters.


  • Bachelor’s Degree in Communication, Journalism, or related field.


  • Demonstrated ability to drive measurable results and develop scorecards and metrics aligned with communication plans.
  • Demonstrates the ability to work consultatively and cooperatively across all levels of the organization.
  • Drives to achieve higher performance by setting challenging goals and making decisions based on sound judgment and business fundamentals. Delegates effectively and demonstrates the ability to accomplish things through mobilizing the team, both enabling others to act with purpose and holding them accountable.
  • Understands industry best practices and utilizes this knowledge to benchmark and drive performance.
  • Adaptive leader. Able to adapt leadership skills to meet the changing demands of a situation.
  • Demonstrates the ability to develop and communicate a compelling vision for the future and consistently articulates the vision and the implications change will have for team members and the organization as a whole.
  • Creates an environment of open communication; understands team members’ skill sets and challenges each accordingly, thus enabling the team to perform at its best.
  • Holds individuals accountable for their commitments, providing proper tools and instruction for executives, as well as feedback for continued growth.
  •  Proficient in Excel, Word, and PowerPoint.


Personal Characteristics

  • Ability to operate effectively in a fast-paced environment with high expectations to produce results.
  • Exceptional verbal and written communications; strong business acumen; interpersonal skills and strong collaborative nature; team player; consensus builder; and persuasive presenter.
  • History of building and fostering trusting, sustainable relationships. Able to collaborate and partner with other subject matter experts and departmental leaders.
  • Active listener. Seek to understand the point of view and needs of stakeholders at all levels.
  • Strong negotiation skills. Able to develop win/win solutions for Children’s and external partners.
  • Ability to balance emotional intelligence and business insights when communicating with stakeholders. Possess the depth of experience to know when to persuade vs. negotiate.
  • High level of service orientation—responsive to the needs of key stakeholders.
  • Strong track record of developing and engaging a team. Demonstrated ability to build trust, mentor, conduct regular check-ins, use situational leadership, etc. Approachable and enthusiastic leader who is accessible and visible to the team on a regular basis.
  • Demonstrates poise and self-control, establishes credibility, deals diplomatically with conflict, and instills a sense of trust and confidence in others.
  • Demonstrates a high level of drive balanced with an equal amount of self-discipline. A predisposition for action while simultaneously demonstrating Children’s values.
  • Commits to excellence and high quality.
  • A role model of personal and professional integrity. 


  • Experience working in healthcare, consumer products, or employment brand experience is preferred.
  • Master's degree is preferred.


  • No professional certifications required.


About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials.  We offer a comprehensive compensation and benefit package that supports our mission, vision and values.  We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Address:  1575 Northeast Expressway, Bldg 1, Atlanta, GA  30329
Function:  Leadership/Management - Director/Senior Director

Nearest Major Market: Atlanta

Job Segment: Manager, Pediatric, Project Manager, Management, Healthcare, Technology