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Director, Clinical Resource Management

Work Schedule/Days:  Day / Monday - Friday
Employment Type:  Full-Time
Location:  Egleston 
Requisition #:  80942

 

JOB SUMMARY

The Director, Clinical Resource Management Resources is responsible for overseeing the administrative, operational, and financial aspects of clinical staffing utilization across Children's in-patient facilities. The Director also has oversight of patient throughput within Children's three hospitals. The Director partners with clinical and physician leadership to develop and implement strategic initiatives to ensure nursing staffing levels are at appropriate levels to ensure timely and high-quality patient care.

 

The Director works to ensure delivery of safe patient care, patient services, and promote a safe environment at Children's.

JOB RESPONSIBILITIES*

  1. Develop, plan, implement, and continually evaluate programs, resources, and technologies which maximize the effective use of clinical staffing resources.
  2. Provide oversight for internal and external benchmarking to assist in establishing staffing standards.
  3. Build and maintain a sustainable staffing resource pool that meets the needs of the emergency department, intensive care, medical surgical and specialty areas during both low volume/census and high volume/census.
  4. Provide oversight for patient placement and throughput on all three hospital campuses.
  5. Serve as key operational leader who utilizes data and technology to drive efficient and effective staffing and patient flow.
  6. Organize, direct, and participate in compilation and fiscal analysis of data/statistics/dollars to support initiatives and operational decision making for areas of responsibility.
  7. Maximize effective and efficient use of human resources using innovative and cost-effective solutions including evaluation and global monitoring of pay practices and contract labor.
  8. Provide operational leadership for the Central Staffing Office (CSO) team, API staff, and House Supervisors.
  9. Drive effective and safe admission, transfer, and discharge process for hospitals, ensuring efficient patient flow and outcomes through collaboration with physicians, other departments, system leadership, and staff. Remove barriers, communicate issues, and identify patterns for improvement.
  10. Foster productive relationships between medical staff, Transfer Center personnel, CSO personnel, behavioral mental health personnel, and hospital leaders, supervisors, and staff.
  11. Work with nursing and respiratory leadership to innovate and develop staffing models to manage challenges such as seasonality, night coverage, weekend coverage, skills mix issues and staffing ratios.
  12. Provide oversight and accountability for the patient safety sitters and collaborate with our behavioral mental health partners to provide targeted education and training to these key stakeholders.
  13. Provide oversight for enhancements of scheduling software in conjunction with Children's IT department. Provide leadership and responsibility for automated staff scheduling systems and provide areas with documented resources on scheduling system usage and instructions for managing payroll related to various nursing/respiratory pay practices.
  14. Effectively manage employee performance, competency and encourages activities to promote leading edge performance.

EXPERIENCE*

  • 8-10+ years of healthcare management/administrative experience. 
  • 3+ years of previous experience with multi-departmental management.
  • 3+ years of experience in management of financial resources.
  • Leadership experience including direct and indirect management of personnel.
  • Significant clinical operations/management experience and alignment/engagement of physicians and clinicians.
  • Proven experience developing and implementing strategies to optimize in-patient clinical staffing.

EDUCATION

  • Bachelor's degree in Health Administration, Nursing, Business, or other healthcare related field.

KNOWLEDGE SKILLS & ABILITIES*

  • Strong command of strategic workforce planning concepts including working knowledge of appropriate staffing strategies that meet the needs of the system (recruit, develop, engage travelers. etc.).
  • Working knowledge of clinical staffing technologies.
  • Experience building and maintaining partnerships between clinical and non-clinical stakeholders.
  • Ability to align departmental strategy and performance with system-wide strategy and targets.
  • Must have outstanding business and financial acumen. Demonstrated ability to provide outstanding care while adhering to established financial parameters.
  • Outstanding analytical ability is required. Able to quickly, yet thoroughly, determine needs, cost/benefits, risks, and mitigations when presented with an issue or system generated solution.
  • Personal attributes:
    • A persuasive communicator with strong interpersonal skills who is an empathetic, respectful listener.
    • Demonstrated ability to lead and navigate conflict resolution resulting in win/win outcomes.
    • A confident manager with business skills who knows how to achieve challenging performance goals in complex, evolving environments, including balancing his or her own strengths and weaknesses with complementary associates.
    • An approachable and enthusiastic leader who is accessible and visible to all stakeholders.
    • Aptitude to work and be successful in a complex, dynamic environment. An individual with high energy and intellectual horsepower capable of absorbing multiple inputs on multiple issues virtually simultaneously.
    • Demonstrated ability to advance strategy in a collaborative culture, working through influence and building/sustaining strong relationships across the organization.
    • Functions as a mentor/coach with a collaborative style. A person who can develop, nurture and encourage staff to embrace change and improve the organization. Ability to hold people accountable to achieve objectives.
    • An individual of the highest integrity with high levels of energy, maturity, and flexibility and a reputation for fairness and idealism.

CERTIFICATION SUMMARY

  • For applicants witn a nursing degree, a registered nurse certification is required.

PREFERRED QUALIFICATIONS*

  • Experience in a pediatric environment is preferred.
  • Master's degree in Nursing, Health Administration, or Business Administration is preferred.
  • Nursing experience is preferred.
  • Management experience in a pediatric setting is preferred.

WORKING CONDITIONS*

Some potential for exposure to blood and body fluids

SYSTEM RESPONSIBILITIES*

Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.

 

Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.

 

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

 

About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials.  We offer a comprehensive compensation and benefit package that supports our mission, vision and values.  We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Address:  1405 Clifton Road NE, Atlanta, GA  30322
Function:  Leadership/Management - Director/Senior Director


Nearest Major Market: Atlanta

Job Segment: Manager, Clinic, Medical, Counseling, Respiratory, Management, Healthcare