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Contact Center Specialty Scheduler

Work Schedule/Days:  Day / Monday - Friday
Employment Type:  Full-Time
Location:  Support I 
Requisition #:  51707

 

JOB SUMMARY

Receives inbound communications (e.g., calls, emails, faxes) from patients and physicians requesting scheduling services with Children's Physician Group providers. Coordinates complex appointment scheduling of various pediatric specialties, linking consults and ancillary services required for assigned specialty services within the department. Maintains patient demographic and insurance pre-registration information in appropriate department scheduling system. Makes outbound calls for appointment reminders, recalls, and other outbound call activity.

EDUCATION
  • High school diploma
CERTIFICATION SUMMARY
  • No professional certifications required
EXPERIENCE*
  • 2 years of experience in provider scheduling in a healthcare setting
PREFERRED QUALIFICATIONS*
  • 2 years of experience in provider scheduling in a multi-specialty setting
  • Experience in Epic Cadence
KNOWLEDGE SKILLS & ABILITIES*
  • Excellent verbal and written communication skills
  • Professional telephone etiquette
  • Interviewing and interpersonal skills to interact with patients, families, and members of the healthcare team
  • Ability to work with diverse people and deal effectively with disgruntled callers
  • Consistent high-quality performance related to scheduling and call handling (internal candidates)
JOB RESPONSIBILITIES*
  1. Coordinates complex appointment scheduling for physicians and self-referrals, using intricate scheduling tools.
  2. Uses department policies and standard operating procedures to evaluate and determine the best appointment alternatives that meet patient needs and caregiver requests.
  3. Meets quality metrics and department standards for call handling.
  4. Enters appointments accurately in scheduling systems, including insurance verification and patient demographic information.
  5. Stays current with division/practice updates and the processing of information via communication channels such as email, department SharePoint site, staff meetings, and web alerts.
  6. Participates in reviewing appointment selection protocols by provider and diagnosis for every supported department/provider.
  7. Participates actively in optimizing provider capacity by proactively filling open slots and utilizing measures to decrease cancelation and no-show rates.
SYSTEM RESPONSIBILITIES*

Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.

 

Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.

 

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

PHYSICAL DEMANDS*
Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance
Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)
Climbing - Not Present
Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.
Lifting - Occasionally (activity or condition exists up to 1/3 of time)
Pushing/Pulling - Not Present
Sitting - Constantly (activity or condition exists 2/3 or more of time)
Standing - Constantly (activity or condition exists 2/3 or more of time)
Walking - Occasionally (activity or condition exists up to 1/3 of time)
WORKING CONDITIONS*
No potential for exposure to blood and body fluids

 

About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials.  We offer a comprehensive compensation and benefit package that supports our mission, vision and values.  We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Address:  1575 Northeast Expressway, Bldg 1, Atlanta, GA  30329
Function:  Revenue Cycle - Patient Financial Services