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Communications Specialist - Paramedic - Transport

Work Schedule/Days:  Variable / Variable
Employment Type:  Full-Time
Location:  Office Park (1645) 
Requisition #:  33347



Details, coordinates, and dispatches for air and ground transport calls, including administrative support to department. Provides direction and/or coordination of incoming patient transports. Uses medical terminology, clinical knowledge, and communication skills to coordinate and provide for timely and safe patient transport. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.


  • High school graduate or equivalent


  • Advanced Cardiovascular Life Support (ACLS) (Paramedics only)
  • Basic Life Support (BLS) within 30 days of employment
  • Pediatric Advanced Life Support (PALS) within 90 days of employment


  • 1 year of experience in a dispatch center handling emergency medical services traffic or equivalent experience in a healthcare business environment


  • Emergency Medical Technician (EMT) or Paramedic current Georgia license
  • National Registry of Emergency Medical Technicians
  • Critical care certification


  • Demonstrated knowledge of and proficient in medical terminology
  • Data entry and word processing skills at 25 words per minute
  • Demonstrated basic math skills
  • Skills in stress recognition and management 


  1. Provides and/or procures information for dispatch of air and ground transport teams.
  2. Operates two-way radio, computer database, mapping systems, and related systems/equipment in support of air medical and ground-based patient transport services.
  3. Responds and dispatches transport teams promptly and accurately.
  4. Performs all tasks required for accurate completion of patient intake, ground and flight request, and other related transport paperwork. 
  5. Triages transport requests, prioritizes incoming calls according to unit availability, and determines response mode as emergency or non-emergency in conjunction with medical staff.
  6. Receives incoming calls, determines destination based on system algorithms, and sets up teleconferences with attending physician(s), flight nurse, referral source, online medical control, and appropriate receiving units as needed.
  7. Provides information on aircraft or ground transport availability.
  8. Maintains assigned databases on referrals and hospital locations.
  9. Accesses, reads, and interprets county, state, and specialized maps for determining locations of accident scenes or referral sources.
  10. Assists in training and orientation of Communications Specialist.
  11. Performs assigned departmental business functions.
  12. Participates in achievement of organizational and departmental goals.
  13. Achieves 75% attendance at staff meetings.


Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.


Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.


Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance

Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)

Climbing - Occasionally (activity or condition exists up to 1/3 of time)

Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.

Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time)

Sitting - Constantly (activity or condition exists 2/3 or more of time)

Standing - Occasionally (activity or condition exists up to 1/3 of time)

Walking - Occasionally (activity or condition exists up to 1/3 of time)

Lifting - Occasionally (activity or condition exists up to 1/3 of time)


Some potential for exposure to blood and body fluids


About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 27 neighborhood locations and a total of 638 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 70 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been ranked on Fortune magazine’s list of “100 Best Companies to Work For” for fourteen consecutive years and named one of the “100 Best Companies” by Working Mother magazine.  We offer a comprehensive compensation and benefit package that supports our mission, vision and values.  We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Address:  1645 Tullie Circle, Atlanta, GA  30329
Function:  Clinical/Nursing Support - Clinical Support

Nearest Major Market: Atlanta

Job Segment: Paramedic, Medical, Patient Care, Administrative Assistant, Database, Healthcare, Administrative, Technology