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Clinical Support Supervisor - NICU at Scottish Rite

Work Schedule/Days:  Day / Monday - Friday
Employment Type:  Full-Time
Location:  Scottish Rite 
Requisition #:  62925



Responsible for organizing and managing office operations and procedures to ensure effective and efficient daily operations and the delivery of quality and safe patient care. Also responsible for training and development of assigned staff including hiring decisions, discipline, and staff evaluations.


  • High school diploma or equivalent


  • No professional certifications required


  • Four years of experience in administrative/secretarial or business operations


  • Bachelor’s degree in business or related field
  • Experience in healthcare
  • Knowledge of medical terminology
  • Experience in budget/financial reporting


  • Strong customer service skills
  • Excellent written/verbal and time management skills
  • Must be able to work independently and possess ability to make independent decisions when circumstances warrant such action
  • Demonstrated ability to hold others accountable
  • Proficiency in Microsoft Office Suite and other Windows-based applications


  1. Coordinates operational activities of assigned department, including supply maintenance, facilities management requests, networking with other departments and vendors as appropriate, and other office needs as they arise.
  2. Monitors and coordinates day-to-day financial administrative activities, including submitting invoices, charge reconciliation, billing, and accounts payable.
  3. Ensures timely completion of timekeeping activities in compliance with Children's policies. Monitors and maintains staff schedules; reviews and verifies employee records, transfers payroll hours as directed, and informs manager of any discrepancies. 
  4. Creates standard and adhoc departmental reports by compiling, analyzing, and reviewing information from multiple sources.
  5. Assists with the preparation and auditing of the departmental or project budget(s) and tracking/monitoring of related expenses.
  6. Evaluates current processes, and assists with implementing process improvement initiatives.
  7. Manages the day-to-day operations of the staff, including, but not limited to, work assignments, task management, time tracking/management, and on-the-job training.
  8. Participates actively in the interview process, training, and performance appraisals.
  9. Takes an active role in coaching and mentoring the team to ensure continued employee growth and success, both on the team and at the broader Children's organization. May provide disciplinary actions up to and including termination.
  10. Assists manager with employee performance evaluations and hiring decisions.
  11. May serve on special projects/committees or act as department representative as necessary.
  12. Performs other department-specific duties and other assignments as appropriate.


Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.


Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.


Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance
Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)
Climbing - Not Present
Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.
Lifting - Occasionally (activity or condition exists up to 1/3 of time)
Pushing/Pulling - Not Present
Sitting - Constantly (activity or condition exists 2/3 or more of time)
Standing - Occasionally (activity or condition exists up to 1/3 of time)
Walking - Occasionally (activity or condition exists up to 1/3 of time)


Some potential for exposure to blood and body fluids


About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials.  We offer a comprehensive compensation and benefit package that supports our mission, vision and values.  We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Address:  1001 Johnson Ferry Road NE, Atlanta, GA  30342
Function:  Administrative/Clerical Supp - Administrative/Clerical Supp

Nearest Major Market: Atlanta

Job Segment: Clinic, Medical, Manager, Clerical, Patient Care, Healthcare, Management, Administrative