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Client Experience Engineer

Work Schedule/Days:  Day / Monday - Friday
Employment Type:  Full-Time
Location:  Support II 
Requisition #:  66681



Children's Healthcare of Atlanta is hiring a Client Experience Engineer to join our team! The Client Experience Engineer acts as chief designer of desktop operating/management systems and application delivery, including application and desktop virtualization. Designs Children’s Healthcare of Atlanta's network operating systems to ensure a consistent standard of business practices and delivery of services.


  • Associate's degree in software engineering or computer science


  • No professional certifications required


  • Three years of experience in computer operations
  • Three years of experience in a desktop support position, including help desk and a microcomputer environment
  • Three years of experience in a direct support help desk environment
  • Three years of experience in desktop delivery services, including operating systems, applications, and patch management
  • Three years of experience in software systems, e.g., Microsoft System Center Configuration Manager and Application Virtualization, Citrix technologies, virtualization technologies, and enterprise desktop and application deployments


  • Microsoft Certified Professional (MCP)
  • Microsoft Certified Solutions Expert (MCSE)
  • Computing Technology Industry Association A+
  • Computing Technology Industry Association N+
  • Two years of experience in a healthcare setting


  • Well-developed organizational, written communication, and analytical skills
  • Strong interpersonal skills to interact positively and productively with teams across organizational lines, including administrative/executive staff and patient care system users
  • Strong project management skills
  • Must be able to function in a dynamic environment subject to impromptu changes in schedules and priorities
  • Proficient in TCP/IP, Win9x, Windows NT, Microsoft Office, Windows operating systems, VoIP technologies, Compaq server hardware, and NetWare


  1. Designs network operating system, including configuration of servers, workstations, host, terminal servers, access servers, firewalls, and third-party applications.
  2. Functions as chief designer of desktop management systems, including Microsoft SMS, Compaq Insight Manager, and Winstall.
  3. Functions as chief designer of standards and documentation of all network operating systems.
  4. Provides technical training for all support personnel to ensure quality of service.
  5. Provides third-level support to technical support team.
  6. Performs technical analysis of network operating systems using diagnostic tools to enable growth capacity planning.
  7. Researches and makes recommendations for new server and workstation hardware based on current and projected goals.
  8. Researches and makes recommendations for new desktop management systems and operating systems.
  9. Verifies network is run in accordance with guidelines set by management.
  10. Oversees implementation of server and workstation hardware and software to ensure the best interests of the organization.


Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.


Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.


Ability to lift up to 40 lbs independently and greater than 40 lbs with assistance
Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)
Climbing - Not Present
Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.
Lifting - Occasionally (activity or condition exists up to 1/3 of time)
Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time)
Sitting - Frequently (activity or condition exists from 1/3 to 2/3 of time)
Standing - Occasionally (activity or condition exists up to 1/3 of time)
Walking - Occasionally (activity or condition exists up to 1/3 of time)


No potential for exposure to blood and body fluids


About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials.  We offer a comprehensive compensation and benefit package that supports our mission, vision and values.  We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Address:  1575 Northeast Expressway, Bldg 2, Atlanta, GA  30329
Function:  Information Technology - Solution Center/Field Svcs

Nearest Major Market: Atlanta

Job Segment: Telecom, Telecommunications, Computer Science, Patient Care, Pediatric, Technology, Healthcare