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Care Coordination Assistant -PRN- Scottish Rite

Work Schedule/Days:  Variable / Variable
Employment Type:  PRN
Location:  Scottish Rite 
Requisition #:  47782



Participates as a member of a interprofessional team in completing selected services and functions related to patient care coordination, discharge placements, community referrals, and data collection under the supervision of a nurse case manager or a social worker. Maintains necessary documentation and communication with internal and external customers. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.

  • High school or equivalent required
  • No professional certifications required
  • One to three years in a health care setting
  • Associate's degree in a healthcare-related field 
  • Strong communication and interpersonal skills – written and verbal
  • Critical thinking and problem-solving skills
  • Knowledge of and ability to utilize internal and external resources
  • Flexibility in prioritization and effective organizational skills
  • Ability to multitask and function in a stressful, fast-paced environment
  • Experience with charting in Epic
  • Knowledge of medical terminology
  • Knowledge of Microsoft Office (Word, Excel, and PowerPoint)


  1. Works in collaboration with the Case Management and Social Work teams in activities related to discharge placement, care coordination, and community referrals.
  2. Under the supervision of a case manager, social worker, or other licensed provider, obtains, sends, and/or faxes patient information to external agencies or providers following hospital policy related to confidentiality.
  1. Accurately and promptly documents interventions appropriately. Develops and maintains proficiency in the use of computer software for charting, data entry, and other duties.
  1. Communicates professionally and establishes effective working relationship with internal and external customers. Performs multiple, concurrent tasks in frequently stressful and fast-paced environments while maintaining strong internal and external customer service standards.
  2. Completes followup calls to clients and their care providers at the request of the case manager, social worker, or other licensed provider. Is able to elicit information during followup calls and understands when to have a case manager, social worker, or other licensed provider intervene.
  1. Coordinates appointments with physicians, testing, and other services when appropriate. Schedules follow-up appointments as justified by physician order.
  2. Provides verbal and written confirmation of appointments to patients/families. Documents the patients'/families' agreement and understanding of schedule. Faxes appointment confirmations to the appropriate community provider.
  1. Assists within a discharge timeframe and with appropriate discharge placement.
  2. Issues and documents Medicare or other communication provided to patient/families (e.g., IML for Medicare beneficiaries) as needed.
  3. Participates in maintaining and monitoring the work environment to ensure a continual state of CMS and Joint Commission readiness.
  4. Escalates problems related to completing assigned duties in a timely and effective manner.

Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.


Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance
Bending/Stooping - Frequently (activity or condition exists from 1/3 to 2/3 of time)
Climbing - Occasionally (activity or condition exists up to 1/3 of time)
Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.
Lifting - Occasionally (activity or condition exists up to 1/3 of time)
Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time)
Sitting - Frequently (activity or condition exists from 1/3 to 2/3 of time)
Standing - Occasionally (activity or condition exists up to 1/3 of time)
Walking - Frequently (activity or condition exists from 1/3 to 2/3 of time)
No potential for exposure to blood and body fluids


About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials.  We offer a comprehensive compensation and benefit package that supports our mission, vision and values.  We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Address:  1001 Johnson Ferry Road NE, Atlanta, GA  30342
Function:  Administrative/Clerical Supp - Administrative/Clerical Supp