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CHR Practice Support Specialist - Epic Ambulatory

Work Schedule/Days:  Day / Monday - Friday
Employment Type:  Full-Time
Location:  Support II 
Requisition #:  63221



Children's Healthcare of Atlanta is hiring a CHR Practice Support Specialist- Epic Ambulatory to join our team!  The CHR Practice Support Specialist provides ongoing account management and software maintenance to participating physician practices, including training, issue resolution, optimization, and community practice user group meetings. Participates actively in pre-sale process by demonstrating product offering and answering customer questions. Ensures smooth transitioning and consistent customer support from pre-sales process to implementation team and then from implementation to post-live support.


  • Bachelor’s degree in non-clinical (e.g., computer science, business) or Associate’s degree in clinical field (experience may be considered in lieu of education)


  •  No professional certifications required


  • 2 years of experience in healthcare information systems


  • Experience in implementing and/or supporting Epic Ambulatory healthcare information systems
  • Epic Ambulatory certified
  • Proficient in SharePoint
  • Experience in a healthcare setting


  • Proficient in Microsoft Word, Excel, Access, Project, PowerPoint, and Visio
  • Well-developed and proven organizational, problem-solving, analytical, time management, and customer service skills
  • Exceptional verbal and written communication skills, consensus builder, and persuasive presenter
  • Strong initiative and ability to establish personal goals and take responsibility for meeting them within defined timelines
  • Demonstrated knowledge of generally known information technology platforms, standards, and software development language(s)
  • Strong interpersonal skills to develop and maintain good working relationships and interact positively and productively with teams and customers across organizational lines, including administrative/executive staff and patient care systems users
  • Must be able to function in a dynamic environment subject to impromptu changes in schedules and priorities


  1. Participates in pre-sale activities by maintaining demo environment, providing demos to prospective clients, and answering system functionality questions.  
  2. Assists implementation team in requirements gathering stage by documenting current state, workflows, and other documents as assigned.
  3. Partners with implementation teams to ensure smooth transition back to post-go-live support team, including familiarity with project decisions, content, issues, and outstanding optimization requests.
  4. Participates as required in go-live activities, e.g., being onsite with client, troubleshooting issues, answering questions, and providing training.
  5. Supports client during post-go-live stage by responding to break fix, responding to request and issues, and serving as an account manager.
    • Makes biweekly visits to observe use of software, make recommendations (e.g., tips and tricks), optimize system use without need for build on Children's Healthcare of Atlanta end, recognize needs/monitor trends, and conduct mini training. 
  6. Tracks time spent on each customer and records effort in appropriate Information Systems & Technology tools for resource management.
  7. Partners with leadership to plan, prepare, and conduct community practice user group meetings, including issue discussion, lessons learned, system development updates, functionality voting, communication, and upgrade planning. 
  8. Uses appropriate tools for documentation, communication, and collaboration as defined by Information Systems & Technology policies and procedures.
  9. Participates actively in existing integrated processes to ensure system stability.


Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.


Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.


Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance
Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)
Climbing - Not Present
Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.
Lifting - Occasionally (activity or condition exists up to 1/3 of time)
Pushing/Pulling - Not Present
Sitting - Frequently (activity or condition exists from 1/3 to 2/3 of time)
Standing - Occasionally (activity or condition exists up to 1/3 of time)
Walking - Occasionally (activity or condition exists up to 1/3 of time)


No potential for exposure to blood and body fluids


About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials.  We offer a comprehensive compensation and benefit package that supports our mission, vision and values.  We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Address:  1575 Northeast Expressway, Bldg 2, Atlanta, GA  30329
Function:  Information Technology - Business Partnering

Nearest Major Market: Atlanta

Job Segment: EMR, Developer, Information Systems, Patient Care, Computer Science, Healthcare, Technology