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Business Operations Coordinator - Patient Access at the Office Park

Requisition #:  30230     
Name of Location:   Office Park (1645)



Coordinates business operations and provides administrative support to management or the activities of an assigned department.


  • High school diploma or equivalent


  • No professional certifications required


  • 4 years of experience in administrative, secretarial, or business operations


  • Bachelor’s degree in Business, Healthcare, or related field
  • Demonstrated knowledge of medical terminology


  • Demonstrated verbal/written communication, organizational, customer service, and interpersonal skills
  • Demonstrated skill at typing 45 error-free words per minute
  • Computer skills, including Microsoft Word, PowerPoint, Excel, and other Windows-based applications


  1. Coordinates all operational aspects of assigned office, department, or business project.
  2. Monitors and assesses the day-to-day financial operations of assigned office, department, or business project.
  3. Manages the performance management process for assigned staff and coordinates statistical reporting for departmental goal program(s) as required.
  4. Coordinates the utilization of support staff to achieve effective and efficient services.
  5. Manages the performance improvement process for the office, department, or business project assigned in accordance with established policies and procedures.
  6. Supervises staff or clerical personnel by interviewing, hiring, orienting/training, and conducting performance evaluations.
  7. Provides recommendations for disciplinary actions up to and including termination.
  8. Assists with the preparation and auditing of the departmental or project budget(s) and tracking/monitoring of related expenses.
  9. May assist in the development and implementation of a comprehensive education program for assigned business personnel and function(s).
  10. Manages department supplies, inventory, and equipment.
  11. Maintains professional development.
  12. Supports and coordinates administrative (e.g., sets up meetings, takes minutes, plans events, sets up audio-video, coordinates schedules/patient letters), operational, and analytical tasks/responsibilities related to business unit, including supportive responsibilities to managers/providers in practice operations and/or business unit.
  13. Monitors and assesses day-to-day business operations of assigned office, department, or business project, including daily office operations/facility management, finance, and educational aspects for assigned staff.
  14. Builds and manages provider schedules in EPIC with guidance from the neurology scheduling committee and practice leadership team (neurology area only).
  15. Assists with coordinating provider time off requests with support of Practice Manager (scheduling area only).
  16. Participates in continuous process improvement initiatives for the office, departments, or business project manager.


Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.


Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.


Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance

Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)

Climbing - Not Present

Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.

Lifting - Occasionally (activity or condition exists up to 1/3 of time)

Pushing/Pulling - Not Present

Sitting - Constantly (activity or condition exists 2/3 or more of time)

Standing - Occasionally (activity or condition exists up to 1/3 of time)

Walking - Occasionally (activity or condition exists up to 1/3 of time)


Some potential for exposure to blood and body fluids



Location Address:  1645 Tullie Circle, Atlanta, GA  30329
Function:  Administrative/Clerical Supp - Administrative/Clerical Supp



Children’s Healthcare of Atlanta is one of the largest pediatric clinical care providers in the country. We have a total of 638 licensed beds among our three hospitals and 28 neighborhood locations. We are home to the only Level 1 and 2 pediatric trauma centers in Georgia, and we treat about 60 percent of pediatric trauma patients in the state.

  • We are ranked as a top pediatric heart care and heart surgery program by US News & World Report.
  • Our 27-bed unit is one of the largest dedicated pediatric Cardiac Intensive Care Units (CICUs) in the Southeast.
  • We performed 634 cardiac surgeries in 2017. We are ranked No. 3 nationally in pediatric cardiac surgical and medical volumes.
  • Our Cardiac Stepdown Unit was recognized with a gold-level Beacon Award of Excellence. Our CICU was recognized with a silver-level Beacon Award of Excellence for nursing outcomes.
  • Our staff includes more than 50 pediatric cardiologists and three pediatric cardiothoracic surgeons.

Nearest Major Market: Atlanta

Job Segment: Neurology, Medical, Clerical, EMR, Administrative Assistant, Healthcare, Administrative