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Associate Applications Analyst

Work Schedule/Days:  Day / Monday - Friday
Employment Type:  Full-Time
Location:  Support II 
Requisition #:  93806

MANDATORY COVID-19 VACCINATION: In accordance with CMS rules, Children’s requires all employees to be fully vaccinated or receive an approved exemption.

 

JOB SUMMARY

Implements and supports clinical technology applications for the Children’s Healthcare of Atlanta user community. Advocates for user needs and coordinates support requests within Information Systems & Technology. Delivers clinically and technically sound solutions for customer technology needs. Facilitates communication between Information Systems & Technology and clinical end user patient care departments, vendors, and technical experts.

EDUCATION

  • College degree in operationally related business or equivalent experience

CERTIFICATION SUMMARY

  • For Epic team, Epic certification for module(s) specific to hiring team within six weeks of last training class (failure to pass after two attempts is disqualifying)

EXPERIENCE*

  • No minimum experience required

PREFERRED QUALIFICATIONS*

  • Experience in implementing or supporting clinical information systems and/or advanced computer skills
  • Experience in a healthcare setting
  • Competent use of Microsoft Office (e.g., Outlook, Excel, Word) with SharePoint experience

KNOWLEDGE SKILLS & ABILITIES*

  • Proven strong oral and written communication skills
  • Proven organizational, problem-solving, analytical, and time management skills
  • Strong interpersonal skills to interact positively and productively with teams across organizational lines
  • Creative problem-solver with strong focus on achieving objectives within prescribed timelines while maintaining quality standards and organization requirements
  • Flexibility to manage multiple initiatives and shift priorities based on business needs

JOB RESPONSIBILITIES*

  1. Develops business partner relationships with service lines, departments, individuals, and coworkers by participating in meetings, performing rounds in their operational areas, and developing an in-depth knowledge of their systems, applications, processes, workflows, and people.
  2. Provides and participates in technical support services (e.g., file maintenance, optimization, break-fixes, updates, implementations, upgrades) for Epic and other applications, develops strong/positive relationships with application vendors, and provides on-call coverage as scheduled.
  3. Works with end users to navigate the project request process and participates in project assessments.
  4. Ensures compliance with Information Systems & Technology, Children’s Healthcare of Atlanta, Joint Commission, and Health Insurance Portability and Accountability Act guidelines, policies, procedures, and other regulatory guidelines.
  5. Adheres to prescribed service level agreements, change management processes, time reporting, status reporting, and documentation requirements.
  6. Remains current on Epic new version training for all applicable certifications.

SYSTEM RESPONSIBILITIES*

Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.

 

Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.

 

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

PHYSICAL DEMANDS*

Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance
Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)
Climbing - Occasionally (activity or condition exists up to 1/3 of time)
Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.
Lifting - Occasionally (activity or condition exists up to 1/3 of time)
Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time)
Sitting - Frequently (activity or condition exists from 1/3 to 2/3 of time)
Standing - Occasionally (activity or condition exists up to 1/3 of time)
Walking - Occasionally (activity or condition exists up to 1/3 of time)

WORKING CONDITIONS*

Some potential for exposure to blood and body fluids

 

About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials.  We offer a comprehensive compensation and benefit package that supports our mission, vision and values.  We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Address:  1575 Northeast Expressway, Bldg 2, Atlanta, GA  30329
Function:  Information Technology - Business Partnering


Nearest Major Market: Atlanta

Job Segment: Information Systems, EMR, Developer, Patient Care, Pediatric, Technology, Healthcare