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Applications Analyst Team Lead - Sunquest

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Date: Sep 23, 2017

Location: Atlanta, GA, US, 30322

Company: Children's Healthcare of Atlanta

Requisition #:  17008     
Name of Location:   Egleston
Work Schedule:  Day
Employment Type:  Full-Time
Work Days:  Monday - Friday 

JOB SUMMARY

Children's Healthcare of Atlanta is growing and looking for an  Applications Analyst Team Lead - Sunquest to join our team!  The Applications Analyst Team lead - Sunquest supervises team of Information Systems & Technology professionals who provide implementation support, technology consultation, and operational support to the Children’s Healthcare of Atlanta user community. Advocates for user needs and coordinates support requests. Trains, coaches, and mentors team members. Serves as point of escalation for support and expert resource needs. Must have expert level experience in Sunquest application and be able to perform test build.

EDUCATION

  • Degree from accredited senior college or equivalent experience

CERTIFICATION SUMMARY

  • No professional certifications required

EXPERIENCE*

  • 5 years of experience with Sunquest application in an application analyst role required.
  • 2 years of supervisory experience or proven ability to lead team of analysts with various skill levels required.
  • Experience in generally known project management software and commercially available healthcare and business software packages

PREFERRED QUALIFICATIONS*

  • NA

KNOWLEDGE SKILLS & ABILITIES*

  • Ability to lead projects from inception to completion without management supervision and to provide leadership support to other team members
  • Excellent oral and written communication skills
  • Well-developed and proven organizational, problem-solving, analytical, and time management skills
  • Project management, customer service, and support skills
  • Must be able to function in a dynamic environment subject to impromptu changes in schedules and priorities
  • Must be able to work on multiple projects concurrently
  • Must be able to apply creative methods to analyze and enhance workflow efficiencies
  • Ability to develop and maintain good working relationships and interact positively and productively with teams across organizational lines, including administrative and executive staff
  • Expert knowledge of hospital system business or clinical content deemed a part of core health information systems

JOB RESPONSIBILITIES*

  1. Leads in business partnering with service lines, departments, individuals, and coworkers.
    • Collaborates proactively with department leaders to identify/prioritize needs and define/commit to deliverables.
    • Leads team to ensure deliverables are met.
    • Maintains strong and productive relationships with department leaders and application vendors.
    • Ensures team is building positive and effective relationships with internal and external customers.
    • Acts as point of escalation for issue resolution.
    • Advocates user perspective.
  2. Leads team in providing application technical support services, consultation, coordination of programming requests, and system upgrades.
    • Ensures team members are focusing efforts on identified priorities.
    • Maintains/develops technical expertise and growth.
    • Provides on-call coverage as assigned and ensures team coverage.
    • Participates in and leads cross team efforts and initiatives for process improvement and issue resolution.
  3. Provides project and resource management independently with broad scope of projects.
    • Ensures projects and documentation follow Information Systems & Technology project management protocol and policies.
    • Manages support turnover processes to ensure project team addresses ability to support systems post-live, including delivering complete system documentation.
    • Monitors team’s effectiveness by utilizing project, issue, and resource management tools to oversee team allocation of resources and assignments.
  4. Ensures compliance with Information Systems & Technology, Children’s Healthcare of Atlanta, Joint Commission, and Health Insurance Portability and Accountability Act guidelines, policies, regulations, and procedures.
    • Exemplifies and serves as a resource to team members for existing and new policies and tools, e.g., change management, time reporting, queue management, and service level agreements.
    • Ensures team provides appropriate support documentation, status, and issues resolution reporting.
    • Participates in internal Information Systems & Technology leadership initiatives/forums and development/achievement of department goals.
  5. Trains, coaches, and mentors team members.
    • Participates in hiring and interview process.
    • Follows onboarding guidelines for new employees.
    • Fosters professional development of others via constructive performance appraisals and professional development plans.
    • Facilitates conflict resolution.
  6. Assist Supervisor and/or Manager with development of staff by: being available to teammates, acting as a resource to help complete complicated/complex tasks, providing on the job training to team, and seeking out opportunities to become actively involved in staff workflow and development.
  7. Provide Supervisor and/or Manager feedback on staff performance, educational needs, and workflow status.

 

SYSTEM RESPONSIBILITIES*

Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.

 

Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.

 

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

PHYSICAL DEMANDS*

Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance

Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)

Climbing - Not Present

Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.

Lifting - Occasionally (activity or condition exists up to 1/3 of time)

Pushing/Pulling - Not Present

Sitting - Frequently (activity or condition exists from 1/3 to 2/3 of time)

Standing - Occasionally (activity or condition exists up to 1/3 of time)

Walking - Occasionally (activity or condition exists up to 1/3 of time)

WORKING CONDITIONS*

No potential for exposure to blood and body fluids

 

 

Location Address:  1405 Clifton Road NE, Atlanta, GA  30322
Function:  Information Technology - Business Partnering

 

Overview:

Children’s Healthcare of Atlanta has been 100 percent dedicated to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 27 neighborhood locations and a total of 622 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been ranked on Fortune magazine’s list of “100 Best Companies to Work For” for twelve consecutive years and named one of the “100 Best Companies” by Working Mother magazine. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of being Dedicated to All Better and impact the lives of hundreds of thousands of patients and their families each year.


Nearest Major Market: Atlanta

Job Segment: Information Systems, Manager, Developer, Pediatric, Testing, Technology, Management, Healthcare