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AR Specialist

Work Schedule/Days:  Day / Monday - Friday
Employment Type:  Full-Time
Location:  Support I 
Requisition #:  91923

MANDATORY COVID-19 VACCINATION: In accordance with CMS rules, Children’s requires all employees to be fully vaccinated or receive an approved exemption.

 

JOB SUMMARY

Provides excellent customer service to all Children’s Healthcare of Atlanta customers. Coordinates and performs all customer service activities, accepting supervisory responsibility when necessary. Functions as a working supervisor/team leader. Works in partnership with other members of the team to provide quality service to proactively support efforts that ensure delivery of safe patient care and services and promote a safe environment at Children’s Healthcare of Atlanta.

EDUCATION

  • Associate's degree in healthcare-related field or equivalent

CERTIFICATION SUMMARY

  • No professional certifications required

EXPERIENCE*

  • 3 years of experience in the healthcare industry
  • 1 year of experience in automatic call distribution/call center environment

PREFERRED QUALIFICATIONS*

  • Some college
  • 1 year of experience in supervision
  • 2 years of experience in insurance billing and/or collections with a general knowledge of hospital business office functions
  • Knowledge of key Children's Healthcare of Atlanta patient accounting applications, e.g., EPIC Resolute, Dentrix Dental, Clearinghouse, or comparable system

KNOWLEDGE SKILLS & ABILITIES*

  • Excellent customer service skills, including complaint resolution and de-escalation of irate customers
  • Extensive knowledge of various types of business office functions, including insurance plans and hospital/professional claims types
  • Working knowledge of Health Insurance Portability and Accountability Act privacy requirements
  • Must have demonstrated excellent oral and written communication skills
  • Must be proficient in using computers with a high degree of accuracy

JOB RESPONSIBILITIES*

  1. Acts as first-level escalation point for team by answering inbound calls and customer complaints calls passed on by Customer Service Representatives to ensure resolution.
  2. Acts as liaison to all other Patient Financial Services departments to resolve customer complaints.
  3. Functions as supervisor when manager is unavailable.
  4. Assists manager with staffing issues and coordinates and performs the activities of the Customer Service Representative.
  5. Trains all new Customer Service Representatives and trains/supports all staff regarding the use of software and proper customer service procedures.
  6. Monitors performance of the area to ensure compliance with established policies and procedures.
  7. Runs reports as needed to track performance.
  8. Participates actively in meetings/process improvement initiatives to support goal of the Customer Service department.
  9. Coordinates completion of all patient and insurance correspondence.
  10. Assist Supervisor and/or Manager with development of staff by: being available to teammates, acting as a resource to help complete complicated/complex tasks, providing on the job training to team, and seeking out opportunities to become actively involved in staff workflow and development.
  11. Provide Supervisor and/or Manager feedback on staff performance, educational needs, and workflow status.

 

SYSTEM RESPONSIBILITIES*

Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.

 

Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.

 

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

PHYSICAL DEMANDS*

Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance
Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)
Climbing - Occasionally (activity or condition exists up to 1/3 of time)
Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.
Lifting - Occasionally (activity or condition exists up to 1/3 of time)
Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time)
Sitting - Constantly (activity or condition exists 2/3 or more of time)
Standing - Occasionally (activity or condition exists up to 1/3 of time)
Walking - Occasionally (activity or condition exists up to 1/3 of time)

WORKING CONDITIONS*

No potential for exposure to blood and body fluids

 

About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials.  We offer a comprehensive compensation and benefit package that supports our mission, vision and values.  We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Address:  1575 Northeast Expressway, Bldg 1, Atlanta, GA  30329
Function:  Revenue Cycle - Patient Financial Services


Nearest Major Market: Atlanta

Job Segment: EMR, Patient Care, Pediatric, Business Process, Healthcare, Management