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Manager, IS&T Program - Infrastructure

Work Schedule/Days:  Day / Monday - Friday
Employment Type:  Full-Time
Location:  Support II 
Requisition #:  87845



Children's Healthcare of Atlanta is expanding and has a rare opportunity to hire a Manager over the IS&T Infrastructure program to join our team full-time. In this role you will provide strategic planning for technology and automation needs, taking a lead role in developing strategies that align with departmental goals, and building a strong effective team.  Ensures project managers are directing, coordinating and controlling the lifecycles (scope, schedule, budget and deliverables) of multiple strategic projects within the Program to deliver the planned value to the strategic objectives.


  • Graduation from an accredited college with a degree in Computer Science, Business, or the knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job


  • Project Management Professional (PMP) certification is required


  • Minimum of seven years similar experience in a healthcare or business environment with at least two years experience in a leadership role in an IT support organization
  • Broad experience with generally known project management software, commercially available healthcare and business software packages is required
  • Project Management Professional (PMP) certification is required


  • Excellent  project management skills with a strong attention to detail and ability to organize other teams and adapt styles to meet the needs of each team
  • Demonstrates organizational, analytical and time management skills and display the following preferred aptitudes: communication, problem solving and conflict resolution
  • Ability to function in a dynamic environment subject to impromptu changes in schedules and priorities
  • Able to develop and maintain good working relationships and to interact positively and productively with teams across organizational lines, including administrative and executive staff
  • Experience in a matrix environment
  • Expert in MS Project and MS Office Suite


  • Demonstrates excellent verbal and writing skills for executive communications, proposals and project reporting
  • Proven ability to develop and maintain good working relationships and to interact positively and productively with teams across organizational lines, including administrative and executive staff


  1. Drives IT projects and ensure outcomes are met to include leadership engagement, planning and hiring, implementation strategy, and ongoing operational planning.
  2. Takes and active role in defining, documenting and ensureing that implementation protocols, policies, procedures and quality metrics are adhere too.
  3. Provides day to day management of assigned staff including hiring, terminating, defining goals, coaching and evaluating performance, and to ensure staff is meeting and/or exceeding deliverables.
  4. Execute against a roadmap/tactical plan for the Program and implement the key components of a common project management framework and competency.
  5. Implement a Program communication strategy to drive awareness of the Program and the organizational value; provide a compelling reason to increase understanding and agreement; highlight successes to generate buy-in.
  6. Oversees close coordination between Project Managers through regular updates to ensure Risk/Issues/Decisions/Action Item log documentation accurately supports Program status.
  7. Ensures documentation discipline for all planning activity and status reporting.
  8. Takes an active role in ensuring projects adhere to IS&T PMO methodology management protocols, procedures and guidelines.
  9. Provides oversight that includes but not limited to: project management, strategic planning, system selection and operational planning. Acts as point of escalation for project managers and team members in providing these services.
  10. Responsible for escalating issues and resource needs to IS&T leadership.
  11. Handles multi-project interactions, interfaces, assessments and related decisions while considering project priorities based on resources and funds.
  12. Manages vendor resources, project accounting, subcontractors, and contract administration as assigned.
  13. Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
  14. Mentor team members to encourage personal and professional growth.
  15. Encourage ongoing skill development by providing opportunities for continued education.


Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.


Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.


Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance
Bending/Stooping - Not Present
Climbing - Not Present
Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.
Lifting - Occasionally (activity or condition exists up to 1/3 of time)
Pushing/Pulling - Not Present
Sitting - Frequently (activity or condition exists from 1/3 to 2/3 of time)
Standing - Occasionally (activity or condition exists up to 1/3 of time)
Walking - Occasionally (activity or condition exists up to 1/3 of time)


No potential for exposure to blood and body fluids


About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials.  We offer a comprehensive compensation and benefit package that supports our mission, vision and values.  We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Address:  1575 Northeast Expressway, Bldg 2, Atlanta, GA  30329
Function:  Information Technology - Project Management

Nearest Major Market: Atlanta

Job Segment: Manager, Computer Science, Pediatric, Program Manager, Project Manager, Management, Technology, Healthcare