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Patient Accounts Supervisor

Work Schedule/Days:  Day / Monday - Friday
Employment Type:  Full-Time
Location:  Support I 
Requisition #:  67981



Performs all collection and follow-up activities for assigned team. Provides overall daily monitoring and management of area of oversight including claims billing and collection activities. Proactively identifies payor trends in relations to zero payment, payment variance, billing, and denials. Works closely and partners with Information Systems & Technology, Revenue Cycle Analytics, Patient Access, Coding, Health Information Systems, Reimbursement, Finance, Managed Care, and other departments as related to claims billing and follow-up collection activities. May be asked to lead projects as requested by Manger, Patient Accounting. Works closely with Manager, Patient Accounting to monitor quality measures related to billing compliance and collection activities. Reviews work queue assignments and volumes to ensure effective collection efforts and maximized cash recovery. Monitors and performs timekeeping functions for department staff. Manages performance and development of department staff.


  • Associate’s degree or 7 years of supervisory experience in healthcare billing and collections


  • No professional certifications required


  • 5 years of progressive experience in third-party, managed care, Medicare, Medicaid, CHAMPUS, and Blue Cross collections, UB04/1500 billing procedures, cash applications, balancing and reconciliation processes, and overall business office operations 



  • Bachelor's degree
  • 2 years of experience in a supervisory role
  • Knowledge of computer hardware and software and its functions within the billing and patient accounting workflow
  • Knowledge of key Children's Healthcare of Atlanta patient accounting applications, e.g., EPIC Resolute, Dentrix, Clearinghouse, or comparable


  • Must possess and demonstrate strong communication, organizational, and interpersonal skills
  • Proven aptitude for problem-solving and critical thinking
  • Ability to multitask and work both independently and within teams while working effectively with attention to detail


  1. Supervises staff in Billing or Patient Accounting departments and monitors activity, ensuring high-quality claims processing and account resolution.
  2. Conducts routine account audits for all Collectors to identify trends in collection efforts and provides findings to Manager, Patient Accounting or department director. 
  3. Monitors staff productivity and quality and recommends action steps to improve performance.
  4. Ensures compliance with facility and departmental policy and procedures.
  5. Maintains working knowledge of applicable systems and department policies.
  6. Supports Manager, Patient Accounting in communicating team initiatives while tracking team progress towards agreed goals.
  7. Reviews escalated accounts timely for claim errors or payor issues and provides guidance to staff to increase capability while minimizing delays in account adjudication.
  8. Monitors and recommends development of staff education program and manages orientation, competency assessment, and education for Patient Accounting staff.
  9. Supports Manager, Patient Accounting in executing and achieving Revenue Cycle goals and initiatives.
  10. Provides day-to-day supervision of staff, including problem-solving, scheduling, and productivity monitoring. 
  11. Supports Manager, Patient Accounting in implementing new departmental projects and goals.
  12. Monitors and maintains Clearinghouse and Epic Resolute systems, including work queues and reports to ensure proper functionality.
  13. Monitors Epic work queues for Patient Accounting department and recommends solutions to address workflow challenges and staff performance gaps.
  14. Completes timekeeping while monitoring staff attendance in a timely fashion for payroll processing.
  15. Performs other duties and responsibilities as required.
  16. Manage the day to day operations of the staff, including but not limited to: work assignments, task management, time tracking/management, and on-the-job training.
  17. Take an active role in coaching and mentoring the team to ensure continued employee growth and success both on the team and at the broader CHOA organization.
  18. Assist manager with employee performance evaluations and hiring decisions.



Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.


Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.


Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance
Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)
Climbing - Not Present
Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.
Lifting - Occasionally (activity or condition exists up to 1/3 of time)
Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time)
Sitting - Frequently (activity or condition exists from 1/3 to 2/3 of time)
Standing - Occasionally (activity or condition exists up to 1/3 of time)
Walking - Occasionally (activity or condition exists up to 1/3 of time)


No potential for exposure to blood and body fluids


About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials.  We offer a comprehensive compensation and benefit package that supports our mission, vision and values.  We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.  Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Address:  1575 Northeast Expressway, Bldg 1, Atlanta, GA  30329
Function:  Revenue Cycle - Patient Financial Services

Nearest Major Market: Atlanta

Job Segment: Medical, Manager, EMR, Information Systems, Medicare, Healthcare, Management, Technology